Participant

Question

Acrobat X Pro pdfmaker not working in Office 2013

Forum|Forum|13 years ago
January 30, 2013
4 replies
91183 views

It shows up as an add-in in Outlook 2013 but if you check the box a message appears saying "not loaded - a runtime error occurred during the loading of the COM addin"

It also shows as a loaded add-in in Word 2013 and Excell 2013, but doesn't show on the ribbon.

Nuance PDF Converter add-in shows on the Ribbon for Word 2013, Excel 2013, and Outlook 2013, so its not as if Office 2013 is incompatible with pdf converter software.

I'm guessing this is something that won't be fixed in X Pro now that XI is out, so the only choice seems to be either upgrade to XI or change to PDF Converter.

This topic has been closed for replies.

A

Anonymous

So is this issue dead now? Has it been determined that Adobe will no longer support Acrobat X with it's PDFMaker add-in?

I'm having trouble getting it to work with both office 2013 + Acrobat X updated to the latest version. Looking at the compatibility list, it is still not compatible.

Compatible web browsers and PDFMaker applications

Dov Isaacs

Legend

To directly answer your question, yes, this is a dead issue.

Office 2013 (aka Office 365) was released long after Acrobat 10 was released. It was released while Acrobat 11 was current and thus Acrobat 11.0.1 is the first version of Acrobat to support Office 2013. Each version of Office has its own quirks that Adobe has to adjust for with out plug-ins.

In general, Adobe's policy is that once a new version of an application such as Acrobat is released, new features and support for new application versions (such as new versions of Office) are only added to the new version. We do continue to provide fixes for severe anomalies and security issues for the two previous releases of Acrobat, but no new features.

Sorry.

- Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

A

Anonymous

Thank you for your response Dov.

One last thing before this is officially dead, do you happen to know if the "Combine compatible files in Acrobat..." from the right click context-menu in Windows is handled by PDFMaker? I'm running into an issue where it used to not open each document before converting and now it does with Office 2013. I assume it was part of the add-in incompatibilities.

If it is, I'll leave this as dead. If it isn't, I will start a new post.

Thanks!

A

Anonymous

I don't know if this help, but this is what i did.

> Open notepad and create a new file with extension .reg

> copy and paste

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Outlook\Addins\PDFMaker.OfficeAddin]
"LoadBehavior"=dword:00000003
"FriendlyName"="Acrobat PDFMaker Office COM Addin"
"Description"="Acrobat PDFMaker Office COM Addin"
"CommandLineSafe"=dword:00000000

> save it on your desktop and then execute it.

NOTE: I have windows 7 x64 bits and office 2013 32bits

J

JonGott1960

Participant

When I go to:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Outlook\Addins\

I don't have a folder named: PDFMaker.OfficeAddin

J

Jey_Gru

Participating Frequently

Support for Office 2013 was first added with AA XI 11.0.1 update check this: http://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/11/11.0.01.html

A

Anonymous

This really doesn't help Acrobat X users now does it? And not everyone wants to go to XI. And Adobe continues to make X available....

Dov Isaacs

Legend

Absolutely untrue! Adobe stopped marketing Acrobat 10 when Acrobat 11 was released!

- Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

B

Bill12

Inspiring

My guess is that you are using AA X with version 10.0.0 and are on a 64-bit machine. Be sure to update AA X to work in that case. As far as OFFICE 2013, it just came out and Adobe will likely not be making any updates to be compatible with OFFICE 2013 if needed. There effort there would be compatibility for AA XI which is the current version. This type of problem is always an issue when you upgrade only some software. In fact, the official release of OFFICE 2013 was only 2 days ago. Adobe and other software companies rarely spend a lot of time on beta versions for compatibility. The beta is often quite a bit different from the final release, so even if they make it compatible for AA X it will probably be a while. In the meantime, just print to the Adobe PDF printer or use the MS plugin for creating PDFs (typically that has other issues because MS does not like to adhere to standards -- sloppy I guess).

G

gdborekAuthor

Participant

Guess again. I'm using 10.1.5, 32 bit on a 32 bit win 7 machine. Nuance PDF Creator works. Acrobat PDF Maker does not. Apparently Nuance figurd it out.

G

gdborekAuthor

Participant

But does Nuance just create a PDF or do the operations of PDF Maker. You can always print to the Adobe PDF printer to create a PDF, but PDF Maker adds a lot of functionality. I have no idea what Nuance PDF Creator does. For the price it may be a better solution for you. PDF Maker is not just a way to create PDFs, but adds bookmarks, links, and much more. If Nuance can do that, then go for it.

The issue isn't what or what not Nuance does. The issue is that a competing product is not disabled. If Nuance could figure it out during the development stage and testing period of office 2013, then certainly Adobe could have as well. Adobe apparently did not care to do so.

That tells us a lot about their corporate culture and marketing philosophy.

Prhaps someone from Adobe could tell us if Adobe is working on the issue and will fix it, even at this late date, or whether their only answer will be "you need to buy Acrobat XI - when we get that to work."

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