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Ron31107412vlp5
Participant
July 16, 2023
Question

Acrobat X Pro Serial Number Issue

  • July 16, 2023
  • 1 reply
  • 31696 views

I recently installed my Acrobat X Pro copy on my new Windows PC. After several times of using it, a window started popping up upon each use, saying that the serial number is invalid for Acrobat Pro (and a count-down for buying the product within 30 days). That never happened to me in prior installations (as I've had several computers changed since I orinally bought this product). I'm sure I have the right serial number.

    1 reply

    try67
    Community Expert
    try67Community Expert
    Community Expert
    July 16, 2023

    Acrobat X is an old and unsupported version, and is not officially compatible with any current OS.
    To increase the chances of it working properly make sure you have all updates installed (up to 10.1.16) and run it in Compatibility Mode with an earlier OS, like Windows 7.

    Updates are available here:
    ftp://ftp.adobe.com/pub/adobe/acrobat/win/10.x/
    You must use a dedicated FTP client to open the link, it won't work in most browsers.

     

    If you did all of that and are still getting this error message, post the EXACT text of it here.

    Also, did you purchase this directly from Adobe? If not, is it registered under your name?

    M
    MicroMasters
    Participant
    August 2, 2024

    I'm still using Win 7 and happy with it. All of a sudden my legit copy of Adobe X Pro is not registered and telling me to enter my license. Once I enter it I'm told it is not a legitimate license. My software was legitimately purchased. I can't remember clearly as it was long ago, but I seem to recall purchasing it from Adobe and having them ship the CD out to me.

    try67
    Community Expert
    try67Community Expert
    Community Expert
    August 13, 2024

    After installing it and opening it I got a pop-up window that said I had reached the limit (2) for licence number and that it would be deactivated on the new computer within 2 days unless I deactivated it on one of the original computers. But I could not find any way of deactivating it.


    I'm sorry, I can't help you any further. Adobe discontinued the option to reset current activations via its support reps, and if you can't do it yourself, then you're basically stuck...

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