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byrdye
Known Participant
November 13, 2017
Question

Acrobat X Pro won't open

  • November 13, 2017
  • 2 replies
  • 918 views

Acrobat X Pro, Windows 10

I was scanning a document to create a pdf, Acrobat said there was an error, would close and inform me when it was fixed. Acrobat will not open, I tried rebooting to no avail. Looked on forums and downloaded Acrofix, I think it ran, it opened an closed in less than a blink. Acrobat still does not open.

I tried Customer Support, worthless would be an improvement.

Can anyone help me with this issue?

Thanks!

Jo Byrd

This topic has been closed for replies.

2 replies

J
JRP_Photo
Participating Frequently
January 6, 2018

I would suggest doing a clean install.  First remove the product and then reinstall. After the clean install, run the Acrofix patch you mention.  The way you describe it as running (in a blink) is normal and correct.

Remember that you may need to deactivate the product on your computer before you remove it (I have it as part of a creative suite so if I was doing this, I would deactivate the entire suite, remove then re-install the entire suite).

As I mentioned in my reply to try67, the product works fine on Windows 10 (I have been using it without issue for years).

try67
Community Expert
try67Community Expert
Community Expert
November 13, 2017

Acrobat X is not compatible with Windows 10, so problems are to be

expected, especially when it comes to integration with other software or

hardware, like a scanner.

J
JRP_Photo
Participating Frequently
January 6, 2018

Acrobat X works fine with Windows 10.  I use that combination.

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