Acrobat X standard, error JP2KLib.dll is missing

Forum|Forum|9 years ago
March 3, 2017
2 replies
1830 views

I have a registered copy of Adobe Acrobat X standard, It crashed on update (I think) so I tried to uninstall it and it says file JP2KLib.dll is missing. I also tried reinstalling it, same problem. I tried uninstalling Acrobat DC but it says I have to uninstall x first. Is there a way to fix this or can I uninstall X without using windows?

[Moderator: Topic edited for brevity.]

Install update and subscribe to Acrobat

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E-book_writerAuthor

Participant

Windows 10

kglad

Community Expert

you can try cleaning per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs, restart your computer and see if that allows your to reinstall

kglad

Community Expert

The program gave same error message as before on Acrobat X and I also tried to remove Acrobar reader DC and it locked up so I had to use task manager to close it.

you have a mess.

you should never install different versions of acrobat and never installer reader and acrobat.

at this point, you can try 3rd party tools and hope for the best. but you just might need to reformat, reinstall windows and then properly install what acrobat version you want.

3rd party tools:

IObit Uninstaller, Best Uninstall Tool for Your PC - IObit

revo uninstaller

ccleaner

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

i'd start at the bottom and work my way up, if necessary.

kglad

Community Expert

which win os?

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