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E-book_writer
E-book_writer
Participant
March 3, 2017
Question

Acrobat X standard, error JP2KLib.dll is missing

  • March 3, 2017
  • 2 replies
  • 1830 views

I have a registered copy of Adobe Acrobat X standard, It crashed on update (I think) so I tried to uninstall it and it says file JP2KLib.dll is missing. I also tried reinstalling it, same problem. I tried uninstalling Acrobat DC but it says I have to uninstall x first. Is there a way to fix this or can I uninstall X without using windows?

[Moderator:  Topic edited for brevity.]

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2 replies

E-book_writer
E-book_writerAuthor
Participant
March 4, 2017

Windows 10

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 4, 2017

you can try cleaning per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs, restart your computer and see if that allows your to reinstall

E-book_writer
E-book_writerAuthor
Participant
March 4, 2017

you have a mess.

you should never install different versions of acrobat and never installer reader and acrobat.

at this point, you can try 3rd party tools and hope for the best.  but you just might need to reformat, reinstall windows and then properly install what acrobat version you want.

3rd party tools:

IObit Uninstaller, Best Uninstall Tool for Your PC - IObit

revo uninstaller

ccleaner

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

i'd start at the bottom and work my way up, if necessary.


I never installed Acrobat DC and I never upgraded Acrobat x.

It just happened with no intervention from me.

I actually clicked cancel when acrobat X tried to upgrade and I think this is where the problem started.

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 3, 2017

which win os?

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