Acrobat X won't connect to update server on MacOS Sierra

Forum|Forum|9 years ago
November 10, 2016
5 replies
12677 views

Hello.

We have about 30 Macs, most of which run Acrobat X. Since we upgraded to MacOS 10.12 (and indeed 10.12.1) Sierra, none of them are able to connect to Adobe update servers. Upon checking for updates It always says:

"Cannot connect to Adobe update server. Please verify that you are connected to the Internet and check for updates again. Error 1042."

Reinstalling Acrobat doesn't make any difference. Some of us have Acrobat XI or DC and those are fine.

Can anyone help?

Thanks in advance.

This topic has been closed for replies.

Correct answer sb116

Hi Prepress85977325,

Sadly, Acrobat X is not compatible with this Mac version.

I would request you to update the application to the latest version.

Thanks,

Supriya

T

Test Screen Name

Legend

For what it's worth, and I wouldn't recommend it because subscription is the future, Acrobat Pro 2017 is the perpetual license version of the current product.

D

decker1222

Inspiring

We just apply the latest update manually after installing a fresh Acrobat X on Sierra or High Sierra. The file name is AcrobatUpd10116.dmg and it's located on the Adobe FTP server. It's just an extra click to install the update after installing Acrobat X so it's not a huge deal.

That being said, Acrobat X still has display issues on Retina macs and it's not receiving any software updates anymore, so we do have to switch to something different sooner than later.

We won't be upgrading to Acobrat DC, we'll find a different PDF generator and viewer (probably Foxit). Acrobat DC is an expensive disaster of a product, as I mentioned above, I've tried to roll it out to users and every single one I've had to revert back to Acrobat X because they despised it. Adobe has absolutely destroyed the Acrobat line of products and the subscription service is shady.

Remember, if you don't cancel your subscription on the exact day it expires, you'll get auto enrolled in another entire year of non refundable monthly charges. Our company made this mistake last August when I was on vacation and didn't call in to cancel, and we were auto enrolled for another year worth of 10 licenses for various Adobe products when we only need 6 licenses. We're stuck paying for those unused 4 licenses for the entire year.

T

Test Screen Name

Legend

Well, I have to disagree. Adobe didn't intend this to happen, some incompatibility in Sierra. I imagine (because I can't know) that some system change does make it impossible for your Acrobat to reach the update server, which it continues to do in older systems. Because it can't communicate it can't know whether there are any updates or not. It's arguably a pity that Apple break compatibility with such abandon, but my view is we ain't seen nothing yet. Adobe have themselves messed up updates for a number of apps, but I think we'd see the same result on Mac and Windows if they did that.

Should it state it is out of support? Well, it could know that, but the intention was that updates continue to be available after EOL, which seems the responsible thing.

T

Test Screen Name

Legend

XI is OK on Sierra. Nothing can be said about High Sierra but as Actobat XI will be out of support when High Soerra is final, there won't be fixes.

Why surprised therecare problem on Mac not Windows? Microsoft work hard to keep compatibility and Apple don't care. Soon Apple will stop running 32 bit apps.

Acrobat X is, as promised, out of support. So no fixes, nothing. Why inexcusable? You can still update manually but that won't make it supported all of a sudden.

L

lschwarcz

Participant

Hi "Test Screen Name,"

As a former software development engineer I guess I may have a different view than the end users who don't know as much about a lot of the back end processes or about the life cycle of products and how a good company deals with it.

Ending support of a product not only is acceptable but totally expected! I would never expect for Adobe to support Acrobat X Pro forever.

In my experience, the goal is usually to try to give the end user as similar of an experience with a program regardless of the platform. But, they have to also balance this with also trying to have the product also work in ways that are familiar with the user-model for each platform. For example, Microsoft Word is very similar on both Windows and Mac but the UI is slightly different on both to better fit in with the use-model on each OS.

This is why I am so surprised that my Windows version just says that there are no new updates but the Mac version gives an error message that is incorrect. If the error message was accurate I would be fine with this. Instead it says that it can't communicate with the update server when it should either just say there are no updates or say that it's a no longer supported product. The error message is misleading.

So Adobe has chosen to have their last version with a bug that most users would be likely to hit and then leave them with the wrong information about updates. This is why I feel that it's inexcusable.

Larry.

S