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J
jvadapalas1
Participating Frequently
May 12, 2013
Question

Acrobat XI email attachment does not appear to work with Outlook 2013 64 bit

  • May 12, 2013
  • 1 reply
  • 15370 views

When attempting to send email from Acrobat, the following Microsoft Office Outlook 2013 64 bit error message is received: 

"Either there is no default mail client or the current mail client cannot fulfill the messaging request.  Please run Microsoft Outlook and set it as the default email client."

Naturally, Outlook was set as default client and then reset for good measure.  I did both Outlook and Acrobat repairs and have the latest 11.0.2 installed.  All other internal Office 2013 email applications work as well as seemingly all other embedded Acrobat funcitions with Office 2013 work well.  Office 2010 64 bit and Acrobat X worked fine.  I upgraded to Office 2013 64 bit and had the problem with Acrobat X.  I then upgraded to Acrobat XI and the issue remained.

Most importantly, I intalled Office 2013 64 bit on my laptop with Acrobat X.  An the email attachment function works perfectly. 

So, is there some sort of corrupt MAPI file that I have to overwrite on my desktop that the Ofice and Acrobat repair functions do not fix?

Thanks,

Joe

This topic has been closed for replies.

1 reply

B
Bill12
Inspiring
May 13, 2013

I thought that they had fixed the issues with OFFICE 2013, but this may be one they missed, particularly the 64-bit version of OFFICE.

J
jvadapalas1Author
Participating Frequently
May 22, 2013

I have converted four other PC's to Office 2013 but had removed Office 2010 simultaneous to the install.  With the problem PC, I had to keep Outlook 2010 on the PC and run it simultaneously with Office 2013 programs until I had the Exchange 2003 server upgraded (since Outlook 2013 does not work with Exchange 2003 servers).  I suspect Acrobat remains pointed to Outlook 2010 which has been subsequently removed and I need the appropriate registry settings to force a change.  I thought upgrading from Acrobat X to Acrobat XI would do the trick, but it did not.

J
jvadapalas1Author
Participating Frequently
May 22, 2013

By following these instructions precisely the problem was solved.

http://http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/error-when-launching-outlook-in-windows-8/82f8588e-e8d9-4230-8559-0429982a378c

I had to create a new registry key as specified in this article.

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