• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Acrobat XI license revoked

New Here ,
Feb 05, 2024 Feb 05, 2024

Copy link to clipboard

Copied

Back in 2015 my company purchased a volume license of Acrobat XI through a reputable reseller, CDW. Everything has been working fine until today. Today I got notification that my license has been revoked. I spoke with Adobe Support and was told that they no longer provide license support for XI. They confirmed the license was real, but that they did not see anything wrong with it on their end and referred me to the Adobe Community to talk to the experts.. 

 

I've searched various posts and found no real resolution. 

 

Any experts out there have any idea how I can fix this?

TOPICS
PDF

Views

89

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Feb 05, 2024 Feb 05, 2024

There really isn't anything we can do about it. They should not have sent you here with this issue.

I would contact them again and ask to speak to their Enterprise Support team. If the license is valid then it's their responsibility to make sure it works, even if it's outdated. If it's not valid, then the issue needs to be handled by the reseller.

Votes

Translate

Translate
Community Expert ,
Feb 05, 2024 Feb 05, 2024

Copy link to clipboard

Copied

LATEST

There really isn't anything we can do about it. They should not have sent you here with this issue.

I would contact them again and ask to speak to their Enterprise Support team. If the license is valid then it's their responsibility to make sure it works, even if it's outdated. If it's not valid, then the issue needs to be handled by the reseller.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines