Acrobat XI not printing, but Reader is printing

Question

I have looked at past forums and I have not had success in finding a cure to my Acrobat XI not working.  I printed off a document through Acrobat XI this morning and it worked fine.  About an hour later I opened the same file and tried to print it, but it did not print anything off and I noticed that in the preview file under print, it did not show anything either.  All of my other programs can print, including Adobe Reader.  When I opened the same document through Adobe Reader it worked fine.  I have made sure I have the newest update, I tried print as image, I tried preflight, and still nothing has helped.  What is going on with Acrobat XI?

AkanchhaS8194121 · Answer

Hi Justintime4answers,Sorry for the delay in response. Since you have confirmed that the pdf is printing with the Adobe Reader (which probably be the latest version) but not with the Acrobat XI. It could be a possibility there is some compatibility issue with the OS. Which OS you are working on? As you have also check the update for Acrobat XI, then we suggest you to once run the repair of application(if its a windows computer). Open Acrobat>Help>Repair InstallationYou may also check the printing troubleshooting here- Troubleshoot PDF printing in Acrobat and Reader Hope this works.Regards,Akanchha

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