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ch21807979
Participant
January 21, 2020
Answered

Acrobat XI Pro after upgrade to Windows 10

  • January 21, 2020
  • 2 replies
  • 6234 views

The Acrobat PDF maker option is not showing on the Tool bar in Word or Excel after getting a new computer with Windows 10.  I checked the add ins, performed all the steps suggested, ran the repair tool, etc. Nothing worked.  I am hesitant to remove the program until I discuss this issue with those who can provide insight on how to manage this issue.  Thanks.

 

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This topic has been closed for replies.
Correct answer try67

Acrobat XI is no longer supported by Adobe and is becoming more and more incompatible with every new update to Windows and/or Office. Your best chances of getting it to work are to update it to the latest available version (11.0.23) and run it in Compatibility Mode with an earlier OS, like Windows 7. However, even if you do that it's possible that you would still encounter issues, especially when it comes to things like integration with other software, such as the PDFMaker plugin.

2 replies

Amal.
Community Manager
Amal.Community Manager
Community Manager
January 21, 2020

Hi there

 

++ Adding to the correct suggestion by try67

 

You may please refer to the help articles listed below:

 

Regards

Amal

A
Antonio29291212srp1
Participant
April 8, 2023

I purchase the ADOBE ACROBAT 9 PRO, and I still have the Serial number, but when I have try to reinstall this in my laptop I get a message that the serial number is incorret, please instruct me what I have to do, I do not want purchase any upgrade.

try67
Community Expert
try67Community ExpertCorrect answer
Community Expert
January 21, 2020

Acrobat XI is no longer supported by Adobe and is becoming more and more incompatible with every new update to Windows and/or Office. Your best chances of getting it to work are to update it to the latest available version (11.0.23) and run it in Compatibility Mode with an earlier OS, like Windows 7. However, even if you do that it's possible that you would still encounter issues, especially when it comes to things like integration with other software, such as the PDFMaker plugin.

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