Skip to main content
T
Toller33
Participant
September 25, 2019
Question

Acrobat XI Pro - Can't remove redaction

  • September 25, 2019
  • 5 replies
  • 1271 views

I have redacted information but not applied redactions.  I want to remove those redactions.  My colleague has DC.  He just clicks on the redaction and hits the delete key and it is gone. Apparently this does not work with XI.

    This topic has been closed for replies.

    5 replies

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    September 25, 2019

    You can't press Delete to delete a selected comment? Check in File > Properties > Security to see if anything is locked.

     

    Your preference may be corrupt. Here is a thread from 2015. Or possibly Acrobat XI is having issues with an updated operating system. Try this first:

    https://community.adobe.com/t5/Acrobat/How-to-reset-Preference-settings-in-Acrobat/td-p/6499709

     

    I'm copying it here, as some of the older threads have not ported over:

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Restore the Acrobat Preferences folder (Windows)

    Restore the Acrobat Preferences folder to eliminate problems that damaged preferences cause. Most preference problems are caused by these file-based preferences, although most Acrobat preferences are stored within the registry.

     

    Note:

    This solution removes custom settings for Collaboration, JavaScripts, Security, Stamps, Color Management, Auto Fill, Web Capture, and Updater.

    • Quit Acrobat.

    • In Windows Explorer, go to the Preferences folder:

      • (Windows 7/Vista) C:\Users\[username]\AppData\Roaming\Adobe\Acrobat\[version]
      • (XP) C:\Documents and Settings\[username]\Application Data\Adobe\Acrobat\[version]

    • Move the Preferences folder to another location (for example, C:\Temp).

    • Restart Acrobat.

     

    [Moderator note: The AppData / Application Data folder is hidden by default. See: https://support.microsoft.com/en-au/help/14201/windows-show-hidden-files on how display them ]

     

    If the problem recurs after you restore the Acrobat Preferences  folder, then the problem isn’t related to the Preferences folder. To restore custom settings, drag the folder you moved in step 2 back to its original location. Then click Yes To All to replace the new Preferences folder.

     

    Restore the Acrobat preferences files (Mac OS)

    Restore the Acrobat preferences files to eliminate problems caused by a damaged preferences file.

     

    Note:

    Re-creating the Acrobat preferences files restores settings to their defaults.

    • Quit Acrobat.

    • Drag the following files from the Users/[Username]/Library/Preferences folder to the Desktop:

      • Acrobat WebCapture Cookies
      • com.adobe.Acrobat.Pro.plist or com.adobe.Acrobat.Pro_x86_9.0.plist
      • Acrobat Distiller Prefs and com.adobe.Acrobat.Pro.plist (if you are troubleshooting an issue with Distiller)
      • The Acrobat folder, which contains preferences for forms (MRUFormsList), collaboration (OfflineDocs), and color settings (AcrobatColor Settings.csf)
    • Restart Acrobat

       

    If the problem recurs after you restore the Acrobat preferences files, then the problem isn’t related to preferences files. To restore custom settings, drag the files you moved in step 2 back to their original location. Then click OK to the alert “A newer item named ‘[filename]’ already exists in this location. Do you want to replace it with the older one you're moving?”

     

     

    .

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    September 25, 2019

    Hi

     

    Can you post a screen shot? I can’t remember the interface of XI very well since it’s been so long, but I’ve been doing this extensively since it came out in Acrobat 7. It hasn’t changed.

     

    Also: try it in another document. Copy it first to protect yourself and see if it works there.

     

    ~ Jane

    T
    Toller33Author
    Participant
    September 25, 2019

     

    Same problem in new document. Sorry, but I don't know how to post a screenshot. I tried copy and paste but that didn't work.

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    September 25, 2019

    Hi

     

    If you have not applied the redactions, then yes, you can select them and delete them in XI, even after save and close. It's worked this way since Acrobat 7.

     

     

    Try this: open your Comments panel. They are Comments until applied, and that's another way to select and delete them. Once applied, it is permanent and they won't be in the Comments panel.

     

     

    ~ Jane

    T
    Toller33Author
    Participant
    September 25, 2019
    Thanks Jane. When I right click on the comment the only options I have are "Reply," Set Status," "Add Checkmarks," "Expand All," "Collapse All," and "Properties." I still don't have a delete option and the delete key won't delete it either.
    T
    Test Screen Name
    Legend
    September 25, 2019
    No DO NOT SEND EMAIL to anyone! They are scammers!!
    T
    Test Screen Name
    Legend
    September 25, 2019

    Many good things were added to DC. XI is many years out of date.

    T
    Toller33Author
    Participant
    September 25, 2019
    Thanks. Are you saying that I can't change my mind and remove a redaction?
    T
    Test Screen Name
    Legend
    September 25, 2019
    I am saying I don't know if you can do this in the old XI app. I am saying it would not be surprising if this was a new added feature in DC. Suggest you upgrade if you like the features of DC.
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices