Acrobat XI Pro crashes (closes) after having a document open for 15-20 seconds

Forum|Forum|5 years ago
June 15, 2020
3 replies
7294 views

Just today I have 3 employees all having the same issue. They can open pdfs with Acrobat XI Pro, but after 15-20 seconds the program closes. Two of these PCs are Windows 10, the other is Windows 7. They have all used Adobe Pro for years. I have uninstalled and reinstalled the software on each of these computers and the problem still exists. As far s we can tell the software worked fine last week for all three employees.

Crash or freeze

Correct answer ILoveTech

We are experiencing the same problem this morning. Updating the application seems to resolve the issue. However, I am not sure what would cause this as there has been no recent changes to our environment.

U

Universe353

Participant

What do you all mean by you updated it? Is there an update for Acrobat XI on the Adobe site?

U

Universe353

Participant

Ah, nebbah mind. I found the Check for Updates option on the Help menu.

L

littletm

Participant

This has happened to me multiple times today. I was using Google Chrome and it happened. I downloaded Edge Chromium and it happened. I uninstalled Adobe Pro XI and reinstalled and it continued to happen. I had previously repaired the program and it happened. This is a major part of our office's work.

I

irishrose611

Participant

Yep. Since Adobe stopped the support, I did an update and now it crashes all the time.

Converts word docx into HUGE pdf files that I can't reduce size (using the reduce size option) without it freezing and crashing.

SO wish there was a solution. Updating didn't do it for me.

L

lgurino

Participant

Can anyone recommend a better software. Adobe is no longer usable for me. Even their techs cannot help me. Constantly crashes with unexected program error and when it works, it takes a very long time to edit a pdf as it is very delayed. I edit pdf files often and need a reliable software. Please help!

I

ILoveTechCorrect answer

Participant

We are experiencing the same problem this morning. Updating the application seems to resolve the issue. However, I am not sure what would cause this as there has been no recent changes to our environment.

J

JaredL1Author

Participant

Thank you ILoveTech. That has worked for one user already and I will do the same for the others. It is strange that the product that Adobe told me they no longer support suddenly needs to be updated to work.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded