Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Acrobat XI Pro Install License Issue Says key is not valid but key is valid

New Here ,
Sep 13, 2023 Sep 13, 2023

I deactivated Acrobat XI Pro from one computer and installed on another computer.

 

New install says the key is valid, but will not accept the key, wants me to chose another version of Acrobat.  You can see in the picture that Acrobat XI Pro is not listed, but that is what the key is for and that is what I installed.

 

Please help me get this install to accept my key.

 

Acrobat 11 Pro_091323.jpg

TOPICS
Comment review and collaborate Experiment
501
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 13, 2023 Sep 13, 2023

It doesn't say it's not valid. It says it's an upgrade license, which means you have to specify the s/n of a previous full license to be able to use it.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 13, 2023 Sep 13, 2023
LATEST

Thank you so much for pointing out what I was reading, but failed to see what I  was reading!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines