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jwyde
Participant
February 6, 2014
Answered

Acrobat XI Pro Repeatedly Asking to License Despite Registering/Activating

  • February 6, 2014
  • 3 replies
  • 32776 views

I purchased a fully licensed software version Acrobat XI Pro (not the subscription service) for Windows and was given my serial number.  I registered the product when I first installed Acrobat XI Pro.  However, now Acrobat brings up a window ever so often indicating that I am in trial mode.  Specfically it says “Acrobat XI trial.  Continue using all the great features of Acrobat XI by purchasing a full version today.”

I click the “License This Software” button, sign-in to Adobe, and then enter my serial number. I am able to use Acrobat without issue, so it appears to have accepted my serial number.  However, I will again be prompted to register the product.  The frequency of this prompt is approximately once or twice a day.

The Acrobat help drop-down menu displays Version 11.0.06.

If I click "Repair Acrobat Installation" I see the "Acrobat XI trial" window and it indicates "0 Days remaining."

I'm running WIndows 7 Ultimate Service Pack 1 32-Bit.

Please advise.

This topic has been closed for replies.
Correct answer Vikrantt Singh

Hi jwyde ,

ThankYou for posting on the forums, this issue can be resolved by following th steps mentioned below.

1)Go to the Adobe PCD folder under C:\Program Files\Common Files\Adobe\Adobe PCD and provide administrative privilleges.

2) Do the same with SL Cache under C:\Program Files \Common Files\Adobe\SLCache

3) Go to the Sl Store under C:\ProgramData\Adobe and give administrative privilleges there too.

Kindly use the url :-  http://www.wikihow.com/Change-File-Permissions-on-Windows-7 on how to set administrative privilleges.

4) Unhide all the hidden files and folder.

5) Delete all the files under the above mentioned folders

6) Launch Acrobat again and enter the serial.

Thanks,

Vikrantt Singh

3 replies

N
nancypeden0
Participant
January 27, 2020

V
I am using Windows 10. I cannot find any of those files.

    D
    DLP Marketing Assistant
    Participant
    October 5, 2016

    I'm having the exact same issue, and the fix you describe only works for so long. As soon as the program tries to update at all, I am back to square one.  I keep having to go back in and delete the new files that appear under those folders.  Every time I have to do this, the "trial" counter shows that it is indeed continuing to track the days...now down to 20.  So far deleting the files over and over seems to work, but I have to wonder what will happen once that trial counter gets to zero. 

    Any other suggestions?

      N
      nancypeden0
      Participant
      January 27, 2020

      I have checked all those program files including x86 and I see neither of those files to delete. I use this a lot and I am not happy although it does seem to work if I just ignore the message.

      Vikrantt Singh
      Adobe Employee
      Vikrantt SinghCorrect answer
      Adobe Employee
      February 7, 2014

      Hi jwyde ,

      ThankYou for posting on the forums, this issue can be resolved by following th steps mentioned below.

      1)Go to the Adobe PCD folder under C:\Program Files\Common Files\Adobe\Adobe PCD and provide administrative privilleges.

      2) Do the same with SL Cache under C:\Program Files \Common Files\Adobe\SLCache

      3) Go to the Sl Store under C:\ProgramData\Adobe and give administrative privilleges there too.

      Kindly use the url :-  http://www.wikihow.com/Change-File-Permissions-on-Windows-7 on how to set administrative privilleges.

      4) Unhide all the hidden files and folder.

      5) Delete all the files under the above mentioned folders

      6) Launch Acrobat again and enter the serial.

      Thanks,

      Vikrantt Singh

      leonardu96487644
      leonardu96487644
      Participant
      January 13, 2016

      This is confusing.  You say to "give administrative privileges" - who do you give them to?  I've been having the same trouble with Acrobat X Pro, and I've spent several days on this, for which Adobe will not be forgiven.  It looks like I may hav !e found the answer after literally hundreds of google searches, uninstalls, reinstall, etc.,   You force your customers to pay too high a price for your security features.  I now have three other PDF programs on my machine, all of which work, and none of which have been as poorly documented and non-functional as Acrobat.

      I'd delete it and walk away, but there is one legacy feature I think I still need, hence the effort.  I have learned that the reason I've kept buying Acrobat will soon be eclipsed by an open source project that appears to be active and progressing well.  Adobe's system mangling, lack of support, and non-functional architecture is the reason we'v e kept away from your products in general..  Frankly we're too scared to even try them, based on past "issues" and the high price we've paid, like the one I'm dealing with now.

      The alternatives are not as good, but then again we remain productive with no schedule collapses due to Adobe "security" (or incompetence, its hard to really tell).  I notice the industry is moving away from Adobe, and this is probably the underlying reason.  Too bad, your products have merit.

      /Len

        billygg68403773
        billygg68403773
        Participant
        January 13, 2016

        Care to PM me your fix? I'm having the same problem but with Acrobat XI Standard with about 7 or 8 users.

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