Have started having issues with Acrobat XI Pro version just shutting down after about 5 seconds.
Have unistalled and re-installed and same is happening. This wasn't happeniong pre new year and worked fine until Dec 2019.
Anyone able to advise what is going on and how to fix it?
I am running ver 11.0 and since everything about this version works for me (other than starting to shut down, of course) I don't even want to update to 11.23. So in case this is true for anyone else, I wanted to let everyone know that I have managed to get it to stop shutting down. I skipped all the updating and didn't change to compatibility mode. I simply followed the advice for creating a rule in the firewall as previously suggested by AllenDA. Once I created the inbound and outbound rules to block Adobe, I stopped having the problem and haven't lost any functionality or icons.
Hi AllenDA and Jacki_G or anyone here. I am not tech savy. Could you please show a step by step instruction to create the rules in the firewall as suggested/done ? Appreciate it much
Noraida, Before you mess with the firewall, which is both technical and risky, and different for every firewall so we can't give you step by step instructions... have you updated to 11.0.23? And why are you even running version 11, it has unfixed security problems, you should get up to date if you can.
These are the steps I used for Windows 10 Pro. If you have a different operating system, your steps could look slightly different but hopefully, it will still be helpful to you.
Good Luck, I hope it works for you.
April 30, 2021
i followed the steps above from test screen name. It works. That's all that needs to be said. Thank you for making a step by step.
This worked for me too!! Thank you so much. SOOOOO frustrating trying to install the update!!
I don't know why, but this didn't work for me. I'm hoping that when I reboot my computer it will, but doubt that will help.
Yes!! That did it. I had to do it within my McAfee but that worked.
Great stuff, worked for me.
Thank you for your responces!
I've had this problem almost all year; and went practially bald (pulling my hair out) trying to fix it.
Just downloaded update from 11.0.0 to 11.0.23. So far, so good.
i'm on 10.1.16? how did you update? go to help/check updates?
That's the last 10.x version. You can't update from it to 11.x.
For those of you who sitll haven't solved this problem, go to this link and install the patch:
Edited by moderator to remove reference to downloading Adobe software from non-authorized, non-Adobe location!
The Acrobat XI updates are available directly from Adobe's FTP site. There's no need to download them from a third-party source. They can be found here: ftp://ftp.adobe.com/pub/adobe/acrobat/win/11.x/
I'm having the same "crash" issue that everyone here has posted about. I've tried every link to download the update, and none are working for me - they just open to a blank page. Can anyone offer any suggestions? This is so frustrating!
Chrome has blocked a lot of downloads. I think Adobe may still offer them, but not for long. To get a download, try this: get the link. Open a NEW browser window. Paste the link. Chrome will close this down soon, closing down a lot of the internet. Or try a different browser.
Hmm, actually, that won't work. Chrome has closed down FTP, blocking access to millions of apps, updates and more. Thanks for nothing, Google!
Is it only blocking the option to browse FTP folders, or also the option to download files from an FTP site? If the latter, that is catastrophic.
Use a different browser to access it (like Firefox) or an FTP application (like SmartFTP).
Thank you for the Firefox recommendation! I tried on Chrome, Edge and Explorer - all were blocking the ftp site. It's downloading now, so fingers crossed!!
The update worked, and all seems to be working fine so far. Thanks so much for your help!
I am having problems installing the patch. When I attempt to install it, I receive the following error message;
I have been an Acrobat Pro user for many, many years. I have held and currently hold a valid Acrobat 11 Pro license. I go to many remote sites here in WA, Australia where the internet is at best sketchy if available at all. I do not want any cloud-based applications that confirm the app via the internet. Adobe has killed that for me, Acrobat 11 pro no longer runs on my laptop, it shuts down quickly as many others here suffered. My solution is amazingly simple - I have moved to Nitro Pro. It lacks a few of the features I loved and used in Acrobat true. But it WORKS. Sorry Adobe, but you have lost me as a customer. I understand cloud-based application. But to not offer both, cloud based and non-cloud-based applications is just plain dumb.
I agree with the general sentiment, but it's important to understand that no version of Acrobat is "cloud-based". They are all local applications, installed fully on your computer. The only thing that is cloud-based is the licensing of it.
Until recently you could activate the "perpetual license" version of Acrobat over the phone, but now it has to be done online. Adobe failed to provide an explanation as to why this change happened. I think they're just trying to cut costs on human phone support and did not realize (or care) that it can affect quite a lot of people with limited or no internet connection, such as yourself.
What's still not clear is whether the classic version of Acrobat (currently Acrobat 2020) only requires online access for a single time, to initially activate the license, or does it sometimes "call home" to validate it once more. If the former then you could still use it in your scenario. You just need to activate it on your laptop once where there is internet connection, and then go out to the field where there isn't, and it should still work.
I agree whole heartedly. Whether it's the app or the validation that requires the internet, it doesn't matter if it won't work.
I just had the same issue again after Windows updated and I installed Norton. The solution is simple though. Just block Acrobat's access to the internet and ver 11.0 will work just fine. Depending on how your system is set up, will determine how you do that. Before Norton, I created the inbound and outbound rules described earlier in this thread. After Norton, I simply went into Norton's settings and clicked the switch to block internet access for Adobe and it's working perfectly again.
And for those who don't understand why I don't just upgrade, I don't like Nitro at all, I have custom scripts I use in ver 11 and I need to be able to work when I don't have internet. So the new versions don't work for me.