ACROBAT XI PRO SHUTTING DOWN

[dean springthorpe]

Hi anyone.

Have started having issues with Acrobat XI Pro version just shutting down after about 5 seconds.

Have unistalled and re-installed and same is happening. This wasn't happeniong pre new year and worked fine until Dec 2019.

Anyone able to advise what is going on and how to fix it?

Thanks

Dean

[Jacki_G]

I am running ver 11.0 and since everything about this version works for me (other than starting to shut down, of course) I don't even want to update to 11.23. So in case this is true for anyone else, I wanted to let everyone know that I have managed to get it to stop shutting down. I skipped all the updating and didn't change to compatibility mode. I simply followed the advice for creating a rule in the firewall as previously suggested by AllenDA. Once I created the inbound and outbound rules to block Adobe, I stopped having the problem and haven't lost any functionality or icons.

[Noraida62]

Hi AllenDA and Jacki_G or anyone here. I am not tech savy. Could you please show a step by step instruction to create the rules in the firewall as suggested/done ? Appreciate it much

[Test Screen Name]

Noraida, Before you mess with the firewall, which is both technical and risky, and different for every firewall so we can't give you step by step instructions...  have you updated to 11.0.23? And why are you even running version 11, it has unfixed security problems, you should get up to date if you can.

[Jacki_G · Accepted solution]

These are the steps I used for Windows 10 Pro. If you have a different operating system, your steps could look slightly different but hopefully, it will still be helpful to you.

1. Click the search icon next to the Windows icon and type “Firewall” to find your firewall settings

1. You should get a list that looks something like this
   
   
   
2. Click Windows Defender Firewall. You should now see something like this
   
   
   
3. Click Advanced Settings
   
   
   
4. Click Inbound Rules
   
   
   
5. Click “New Rule”
   
   
   
6. Click Program, then Next
   
   
   
7. Click “This program path” and type the path or browse to where Acrobat.exe is located.
   
   ** Most likely here: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat
   Click Next
   
   
8. Click “Block the connection”, click Next
   
   
   
9. Click Next again
   
   
10. Name the Rule, click Finish.
    
    
11. Go back to step #4 and click “Outbound Rule”
    
    
12. Repeat steps 5-10 to create the outbound rule

Good Luck, I hope it works for you.

[defaultffsihr85r1v6]

April 30, 2021

i followed the steps above from test screen name. It works. That's all that needs to be said. Thank you for making a step by step. 

[Donald28485126zgdi]

this worked for me!!!! Awesome x Awesome !!!!! thank you, I have been installing, uninstalling, even searching for a different product!!!!! glad I searched for an answer one more time!!! thanks!!!!

[scotschwallenberg]

This worked for me too!!  Thank you so much.  SOOOOO frustrating trying to install the update!!

[Liba5F9D]

I don't know why, but this didn't work for me.  I'm hoping that when I reboot my computer it will, but doubt that will help.

[fredap13390840]

Thank you so much!!!  That worked for me as I dispaired of fixing this.  Add in the last step - reboot your computer! 

[Ramesh32969297euzf]

it worked on adobe acrobat XI standard too.

Thank you 

[Robin22058364f0vp]

Yes!! That did it. I had to do it within my McAfee but that worked.

[JonBoyStar]

Great stuff, worked for me.

[dajwedell]

Thank you for your responces!

I've had this problem almost all year; and went practially bald (pulling my hair out) trying to fix it.

Just downloaded update from 11.0.0 to 11.0.23.  So far, so good.

Thank you!

David Wedell

[JonBoyStar]

i'm on 10.1.16? how did you update? go to help/check updates?

[try67]

That's the last 10.x version. You can't update from it to 11.x.

[landersonz]

For those of you who sitll haven't solved this problem, go to this link and install the patch:

Edited by moderator to remove reference to downloading Adobe software from non-authorized, non-Adobe location!

[try67]

The Acrobat XI updates are available directly from Adobe's FTP site. There's no need to download them from a third-party source. They can be found here: ftp://ftp.adobe.com/pub/adobe/acrobat/win/11.x/

[stephkp]

I'm having the same "crash" issue that everyone here has posted about. I've tried every link to download the update, and none are working for me - they just open to a blank page. Can anyone offer any suggestions? This is so frustrating!

[Test Screen Name]

Chrome has blocked a lot of downloads. I think Adobe may still offer them, but not for long. To get a download, try this: get the link. Open a NEW browser window. Paste the link. Chrome will close this down soon, closing down a lot of the internet. Or try a different browser.

[Test Screen Name]

Hmm, actually, that won't work. Chrome has closed down FTP, blocking access to millions of apps, updates and more. Thanks for nothing, Google!

[try67]

Is it only blocking the option to browse FTP folders, or also the option to download files from an FTP site? If the latter, that is catastrophic.

[try67]

Use a different browser to access it (like Firefox) or an FTP application (like SmartFTP).

[stephkp]

Thank you for the Firefox recommendation! I tried on Chrome, Edge and Explorer - all were blocking the ftp site. It's downloading now, so fingers crossed!!

[stephkp]

The update worked, and all seems to be working fine so far. Thanks so much for your help!

[scotschwallenberg]

I am having problems installing the patch.  When I attempt to install it, I receive the following error message;