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lauradfrye
Participant
June 16, 2020
Answered

Acrobat XI Pro won't update or stay open

  • June 16, 2020
  • 2 replies
  • 6140 views

I am on a new laptop running Windows 10, I bought the Adobe Acrobat XI Pro, I got it on the laptop, but it shuts down repeatedly and constantly reminds me there is an update, but never lets me complete the update, it always says error 1328.  This is beyond frustrating. I have deleted and reinstalled it twice with no improvement.  Help, it's literally unuseable like this

    This topic has been closed for replies.
    Correct answer try67

    Acrobat XI is an old and unsupported version, and is no longer compatible with Windows 10. To increase the chances of it working properly make sure you have all updates installed (up to 11.0.23) and run it in Compatibility Mode with an earlier OS, like Windows 7.

    Updates are available here:
    ftp://ftp.adobe.com/pub/adobe/acrobat/win/11.x/
    Replace "win" with "mac" if you have the Mac version.
    You must use a dedicated FTP client to open the link, it won't work in most browsers.

    2 replies

    A
    armenb54260310
    Participating Frequently
    September 22, 2021

    laura, were you able to find a fix for this issue?

    Thank you, 

    armen

    try67
    Community Expert
    try67Community ExpertCorrect answer
    Community Expert
    September 22, 2021

    Acrobat XI is an old and unsupported version, and is no longer compatible with Windows 10. To increase the chances of it working properly make sure you have all updates installed (up to 11.0.23) and run it in Compatibility Mode with an earlier OS, like Windows 7.

    Updates are available here:
    ftp://ftp.adobe.com/pub/adobe/acrobat/win/11.x/
    Replace "win" with "mac" if you have the Mac version.
    You must use a dedicated FTP client to open the link, it won't work in most browsers.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    June 16, 2020

    Hi there

     

    We are sorry for the trouble. As described you are unable to pdate Adobe Acrobat XI pro and it closes frequently.

     

    Please try to manually install the patch using the help page https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/index.html and see if that works for you.

     

    Also, Adobe Acrobat XI pro is an old and end of support application. For more information please take a look at the help article End of support for Adobe Acrobat XI and Reader XI

     

    Regards

    Amal

      Q
      questrienne
      Participant
      March 5, 2024

      The link to manually install the update takes one to a FTP address and I cna't launch the application.  I've followed all the solutions - uninstall Adobe, use the clean up tool, reinstall and then request the update, which it runs but then, again, fails with the 1328 error code.  If I can someohow install this manually, please send the means to do it.... or some other way to fix the problem.  Thanks.

       

        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        March 5, 2024

        XI is out of support and works or works not. At some point you reach the moment where there is no possibility to install the software anymore.

        ABAMBO | Hard- and Software Engineer | Photographer
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