Skip to main content
L
lauradfrye
Participant
June 16, 2020
Answered

Acrobat XI Pro won't update or stay open

  • June 16, 2020
  • 2 replies
  • 6126 views

I am on a new laptop running Windows 10, I bought the Adobe Acrobat XI Pro, I got it on the laptop, but it shuts down repeatedly and constantly reminds me there is an update, but never lets me complete the update, it always says error 1328.  This is beyond frustrating. I have deleted and reinstalled it twice with no improvement.  Help, it's literally unuseable like this

    This topic has been closed for replies.
    Correct answer try67

    Acrobat XI is an old and unsupported version, and is no longer compatible with Windows 10. To increase the chances of it working properly make sure you have all updates installed (up to 11.0.23) and run it in Compatibility Mode with an earlier OS, like Windows 7.

    Updates are available here:
    ftp://ftp.adobe.com/pub/adobe/acrobat/win/11.x/
    Replace "win" with "mac" if you have the Mac version.
    You must use a dedicated FTP client to open the link, it won't work in most browsers.

    2 replies

    A
    armenb54260310
    Participating Frequently
    September 22, 2021

    laura, were you able to find a fix for this issue?

    Thank you, 

    armen

    try67
    Community Expert
    try67Community ExpertCorrect answer
    Community Expert
    September 22, 2021

    Acrobat XI is an old and unsupported version, and is no longer compatible with Windows 10. To increase the chances of it working properly make sure you have all updates installed (up to 11.0.23) and run it in Compatibility Mode with an earlier OS, like Windows 7.

    Updates are available here:
    ftp://ftp.adobe.com/pub/adobe/acrobat/win/11.x/
    Replace "win" with "mac" if you have the Mac version.
    You must use a dedicated FTP client to open the link, it won't work in most browsers.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    June 16, 2020

    Hi there

     

    We are sorry for the trouble. As described you are unable to pdate Adobe Acrobat XI pro and it closes frequently.

     

    Please try to manually install the patch using the help page https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/index.html and see if that works for you.

     

    Also, Adobe Acrobat XI pro is an old and end of support application. For more information please take a look at the help article End of support for Adobe Acrobat XI and Reader XI

     

    Regards

    Amal

      L
      Larry98A6
      Participant
      May 12, 2021

      So if the above lsited link doesn't work then what are we to do if link doesnt work? Spent a lot of money on this program and now i cannot spend again.  Help needed.

       

      Didn't work for me  - Please try to manually install the patch using the help page https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/index.html and see if that works for you.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices