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Acrobat XI Pro won't update or stay open

New Here ,
Jun 16, 2020 Jun 16, 2020

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I am on a new laptop running Windows 10, I bought the Adobe Acrobat XI Pro, I got it on the laptop, but it shuts down repeatedly and constantly reminds me there is an update, but never lets me complete the update, it always says error 1328.  This is beyond frustrating. I have deleted and reinstalled it twice with no improvement.  Help, it's literally unuseable like this

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Adobe Employee ,
Jun 16, 2020 Jun 16, 2020

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Hi there

 

We are sorry for the trouble. As described you are unable to pdate Adobe Acrobat XI pro and it closes frequently.

 

Please try to manually install the patch using the help page https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/index.html and see if that works for you.

 

Also, Adobe Acrobat XI pro is an old and end of support application. For more information please take a look at the help article End of support for Adobe Acrobat XI and Reader XI

 

Regards

Amal

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New Here ,
May 11, 2021 May 11, 2021

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So if the above lsited link doesn't work then what are we to do if link doesnt work? Spent a lot of money on this program and now i cannot spend again.  Help needed.

 

Didn't work for me  - Please try to manually install the patch using the help page https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/index.html and see if that works for you.

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