AcroCEF crashes

[creapix]

I'm getting this error after starting my computer after a few moments. It pops several times until it stops popping up:
 

Then, if I launch Adobe Acrobat, I'm getting this error several times too:

This is very frustrating for a paid subscription product of such a high-profile software.
This is on an AMD 5800H with 32Gb RAM, Windows 11 Home 21H2 (22000.708), and fully updated Creative Cloud suite.

I've tried uninstalling and re-installing Acrobat several times, it actually had issues getting installed properly in the first place. I also tried Help/Repair Installation from Acrobat, same result.

[Amal.]

Hi there

Hope you are doing well and sorry for the trouble. Please go through the correct as=nswer marked in the similar discussion https://community.adobe.com/t5/acrobat-reader-discussions/unknown-software-exception-0xc0000409-occu... and see if that works for you.

Regards

Amal

[creapix]

I'm good, thanks.
1. No, it doesn't work, same message appears when I launch Acrobat.

2. The proposed solution is to disable security features and protections?? Really??

[Amal.]

Hi there

Turning off security features is only for testing purposes, please turn on the security after testing.

If the application is working fine after turning off the security, please go through the help page https://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html

~Amal

[creapix]

Thanks for the precision.

And as I said, no it doesn't work, I still get the exact same unknown software exception when I launch Acrobat even though the protected mode is deactivated. Any other solution?
Also, it said that there's incompatibility with my system for the app container feature, and to either start acrobat with it disabled, or not start acrobat. When I click on the link for more information on that, I get a 404 page..

[creapix]

Does it take usually 3 days to get a reply or you guys are very busy lately?

Still no idea or answer? I can send any kind of log you want to help debug this issue.

[Amal.]

Hi there

We are sorry for the delay in response.

Please check for any missing/pending updates for the computer OS and try rebooting it once and see if that helps. Also make sure you have the recent version of Acrobat DC 22.1.20117 (Win), 20112 (Mac) installed. Go to Help > Check for updates and reboot the computer again.

You may also try to create a new test user with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Regards

Amal

[creapix]

Hi,

It is indeed the latest version : 22.001.20117.0.
I'll try this other admin user test when I have a moment later. I have none of these problems on Windows 10 x64 (Intel CPU), I only have these issues with my Windows 11 x64 (AMD 5800h) machine, yet it's fully updated too.

[Amal.]

Hi there

Please try using the application in the new user test profile with full admin rights as described earlier also update the application to the new version 22.1.20142 now available. Go to Help > Check for updates and reboot the computer once.

Regards

Amal

[creapix]

Hi, I did all that, and got the exact same error message appearing 6 times total just like before.

[Amal.]

Hi there

We are sorry to hear that the issue still exists. Please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and share them via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html so that we can isolate the issue for the fix.

~Amal