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creapix
Participating Frequently
June 6, 2022
Question

AcroCEF crashes

  • June 6, 2022
  • 1 reply
  • 1917 views

I'm getting this error after starting my computer after a few moments. It pops several times until it stops popping up:
 


Then, if I launch Adobe Acrobat, I'm getting this error several times too:

 

This is very frustrating for a paid subscription product of such a high-profile software.
This is on an AMD 5800H with 32Gb RAM, Windows 11 Home 21H2 (22000.708), and fully updated Creative Cloud suite.

 

I've tried uninstalling and re-installing Acrobat several times, it actually had issues getting installed properly in the first place. I also tried Help/Repair Installation from Acrobat, same result.

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
June 6, 2022

Hi there

 

Hope you are doing well and sorry for the trouble. Please go through the correct as=nswer marked in the similar discussion https://community.adobe.com/t5/acrobat-reader-discussions/unknown-software-exception-0xc0000409-occurred-in-the-application-at-location-0x0041240b/m-p/11131493 and see if that works for you.

 

Regards

Amal

C
creapixAuthor
Participating Frequently
June 6, 2022

I'm good, thanks.
1. No, it doesn't work, same message appears when I launch Acrobat.

2. The proposed solution is to disable security features and protections?? Really??

Amal.
Community Manager
Amal.Community Manager
Community Manager
June 10, 2022

Hi there

 

Turning off security features is only for testing purposes, please turn on the security after testing.

If the application is working fine after turning off the security, please go through the help page https://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html

 

~Amal

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