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R
Richard29367146ybgq
Participant
April 12, 2023
Question

AcroCEF.exe - Application Error

  • April 12, 2023
  • 3 replies
  • 2499 views

Hi not sure if anyone has come across this, But can't find anything about this error, this appears to be happening on a couple of our devices. We have removed Adobe Reader, Acrobat and Creative Cloud, and reinstalled but still getting the error see attached.

 

 

Faulting application name: AcroCEF.exe, version: 23.1.20093.0, time stamp: 0x641901ee

Faulting module name: libcef.dll, version: 112.2.0.0, time stamp: 0x631bae2d

Exception code: 0x80000003

 

 

  I've attached Logfile as well but renamed it. 

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3 replies

R
Richard29367146ybgqAuthor
Participant
April 13, 2023

Hi not sure what I would be looking for in these files, so posting them here.

R
Richard29367146ybgqAuthor
Participant
April 12, 2023
Hi Meenakshi see attached files for Adobe logs.


Richard Simpson

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Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
April 12, 2023

Hi Richard29367146ybgq,

 

Thank you for reaching out.

 

Please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/acrocef-rdrcef-errors.html.

If the issue still occurs, share the process logs with us using the steps suggested on the following page: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html.

Share the OS version number.

 

Let us know how it goes.

 

Thanks,

Meenakshi

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