AcroCEF.exe - Application Error

[Richard29367146ybgq]

Hi not sure if anyone has come across this, But can't find anything about this error, this appears to be happening on a couple of our devices. We have removed Adobe Reader, Acrobat and Creative Cloud, and reinstalled but still getting the error see attached.

Faulting application name: AcroCEF.exe, version: 23.1.20093.0, time stamp: 0x641901ee

Faulting module name: libcef.dll, version: 112.2.0.0, time stamp: 0x631bae2d

Exception code: 0x80000003

  I've attached Logfile as well but renamed it. 

[Meenakshi Negi]

Hi Richard29367146ybgq,

Thank you for reaching out.

Please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/acrocef-rdrcef-errors.html.

If the issue still occurs, share the process logs with us using the steps suggested on the following page: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html.

Share the OS version number.

Let us know how it goes.

Thanks,

Meenakshi

[Richard29367146ybgq]

Hi Meenakshi see attached files for Adobe logs.


Richard Simpson

Senior Technician - Desktop Support

DDI : +44 113 3884300 | T : +44 (0) 113 388 4300 | M : +44 7970133885

Richard.Simpson@transunion.com

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[Richard29367146ybgq]

Hi not sure what I would be looking for in these files, so posting them here.