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Jacco34829135tk0g
Participant
January 16, 2024
Answered

AcroCEF.exe / RdrCEF.exe errors with Acrobat Reader 32-bit on Latest Update

  • January 16, 2024
  • 6 replies
  • 29084 views

We are experiencing errors with Adobe Acrobat Reader. Our setup includes the 32-bit version of Acrobat Reader, updated to the latest version as of January 16 running on Windows Server 2022.

 

It apears that RdrCER.EXE is the cause of these issues. the exe starts when Adobe Reader does, but in taskmanager we can see it crashing over, and over again. resulting in the events detailed below.


Troubleshooting Steps Taken:

Reinstalled Acrobat Reader.
Attempted running the software on a completely new server.


Despite these efforts, the problem persists with the same error manifestations.

 

Seeking Advice:

Has anyone encountered a similar issue?
Any recommendations for further troubleshooting steps or potential solutions would be greatly appreciated.

 

events:

 

Faulting application name: AcroCEF.exe, version: 23.8.20470.0, time stamp: 0x65a2c37a
Faulting module name: libcef.dll, version: 112.5.0.0, time stamp: 0x631bae2d
Exception code: 0x80000003
Fault offset: 0x00000000034b4fd3
Faulting process id: 0x1d24
Faulting application start time: 0x01da488e06f0f430
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\acrocef_1\AcroCEF.exe
Faulting module path: C:\Program Files\Adobe\Acrobat DC\Acrobat\acrocef_1\libcef.dll
Report Id: 2d20b8df-f9ef-4433-add1-1721cc160719
Faulting package full name:
Faulting package-relative application ID:


-------------------------------------------------------------------------------------------------------------------------------------------------------------------


Fault bucket 1422761762432371508, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: AcroCEF.exe
P2: 23.8.20470.0
P3: 65a2c37a
P4: libcef.dll
P5: 112.5.0.0
P6: 631bae2d
P7: 80000003
P8: 00000000034b4fd3
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.fb3f5213-23fa-4902-aa6a-39496915ac43.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.f5e52926-99b4-42dd-8ea7-3e97c41d33a8.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.93e74105-d605-4ba3-8781-7de64bed3df9.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.256bd3f4-02e5-46a1-9010-8c04587a53a7.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.44a7cf8e-834b-4eb3-a267-c8add6d6a4bf.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_AcroCEF.exe_45bb777d1f67cf99928ffe255f9abc47a823889_704ab788_2f344dd9-942a-430d-9ef6-8695255812de

Analysis symbol:
Rechecking for solution: 0
Report Id: 2d20b8df-f9ef-4433-add1-1721cc160719
Report Status: 268435456
Hashed bucket: ddb5ada0c7a03882a3beaa48e9ca4b34
Cab Guid: 0

    Correct answer Tariq Ahmad

    Hi all, 

    This is a known issue introduced via the Windows 2022 update(KB5034129), and Microsoft would be fixing this in an upcoming release for Win 2022 Server. Please follow the steps mentioned in the release notes for Windows Server 2022(KB5034129) to resolve this issue till the OS update with the fix is available    . The keys would be AcroCEF and RdrCEF. 


    If you aren't using Windows Server 2022, please help us with more details.

    ~Tariq

    6 replies

    T
    Community Manager
    Tariq AhmadCommunity ManagerCorrect answer
    Community Manager
    February 2, 2024

    Hi all, 

    This is a known issue introduced via the Windows 2022 update(KB5034129), and Microsoft would be fixing this in an upcoming release for Win 2022 Server. Please follow the steps mentioned in the release notes for Windows Server 2022(KB5034129) to resolve this issue till the OS update with the fix is available    . The keys would be AcroCEF and RdrCEF. 


    If you aren't using Windows Server 2022, please help us with more details.

    ~Tariq

      mscirri
      mscirri
      Known Participant
      February 2, 2024

      Thank you for confirming the issue and providing this response. We appreciate the dilligence and communication regarding this issue.  And thank you to the folks in the community who provided additional detail and work-arounds while it was under investigation by Adobe. 

      mscirri
      mscirri
      Known Participant
      January 19, 2024

      This happened for us immediately after updating to Windows Server 2022. It was fine on 2016.

        dafatta
        dafatta
        Participant
        January 24, 2024

        Man you're genious. We have installed Acrobat Pro 2023.008.20470 | 64-Bit on Server 2022 Running CItrix Desktop. KB5034129 is installed. In our case we deleted the key:

         

        "HKLM:\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\AcroCEF.exe",

         

        Reader is not installed. 

         

        Thank you ❤️

          mscirri
          mscirri
          Known Participant
          January 24, 2024

          It started happening again last night.  Looks like the keys got put back somehow. I am assuming from a software update.  But just be aware of that possibility.   We are investigating if that was in fact the case. 

            H
            Adobe Employee
            Harsh Vats
            Adobe Employee
            January 18, 2024

            Hi,

            Sorry for the inconvenience here. Can you please provide the following information?

            • Did this start happening after you updated the Reader version or after you updated Windows version?
            • Also Please share the ProcMon logs of Acrobat and rdrCEF/AcroCEF for debugging purposes.

             

            Thanks,

            Harsh

            mscirri
            mscirri
            Known Participant
            January 19, 2024

            For us it started happening immediately after updating to Windows Server 2022. It was fine on 2016.

            J
            Jacco34829135tk0gAuthor
            Participant
            January 17, 2024

            Found the issue!

             

            Apparantly other programs have the same issue because of windows update KB5034129 (No Patch Tuesday Megathread for January? : sysadmin (reddit.com))

             

            for us deleteing the following registry keys fixed the issue:

            "HKLM:\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\AcroCEF.exe",
            "HKLM:\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\RdrCEF.exe"

             

             

             

             

              J
              Justin32206859xv0d
              Participant
              January 17, 2024

              I could kiss you! I'll get on this now!

                ls_rbls
                Community Expert
                ls_rblsCommunity Expert
                Community Expert
                January 16, 2024

                Hi,

                 

                I would say to contact support. They may be able to troubleshoot remotely to verify if a new bug was introduced with the latest update OR if there is an actual conflict of modules and dependencies that may also need to be updated at the OS level.

                J
                Justin32206859xv0d
                Participant
                January 16, 2024

                I've run into the same issue. I've run into this on two separate domains and the first instance of this was reported at 10:46 GMT. I'm curious to see how this is resolved or if there are others who have run into the same issue. I've gone ahead and followed the steps outlined in the Helpx advice page on resolving AcroCEF/RdrCEF.exe issues to no success.

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