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A
Anonymous
June 9, 2011
Question

AcroDist.exe Application Error

  • June 9, 2011
  • 1 reply
  • 49711 views

My  computer got infected with malware a couple of days ago.  I was able to  remove the malware and restore just about everything but have had  problems with Adobe Acrobat 7.0 Professional since then.  I keep getting  this message: an error has been detected with a required application  library and the product cannot continue.  Please reinstall the  application.

I  have twice done a complete removal of the program and a reinstall tryng  to fix this but continue to get this error message.  I cannot view any  pdf documents.  Any suggestions on what I need to do to correct this?

Any help would be appreciated.

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    1 reply

    B
    Bill12
    Inspiring
    June 9, 2011

    Since you have reinstalled, I will not bother suggesting a repair. However, I will suggest another reinstall. However, do it in this order

    1. uninstall

    2. remove all of the left over Acrobat folder (typically under Program Files\Adobe\Acrobat x.x)

    3. run CC or the MS installation cleanup utility and cleanup the registry

    4. consider running a virus scan again at this point

    5. then reinstall and hopefully that will fix it.

    A
    Anonymous
    June 17, 2011

    I've done as you indicated - uninstalled Adobe Acrobat 7.0 Professional.  I then ran the programs you indicated and a virus scan.  I reinstalled Adobe Acrobat and can now view pdf documents but cannot convert a document to pdf.  I did a repair through the Acrobat program and restarted computer.  I am still getting this message when trying to print to a pdf document: The instruction at "0x0045c9e5" referenced memory at "0x0191ebdc". The memory could not be "read".  Click on OK to terminate the program.

    Any suggestions?

    B
    Bill12
    Inspiring
    June 17, 2011

    I am not sure about the error. In the meantime, try to print to the Adobe PDF printer with the "print-to-file" option selected. Then open the file in Distiller to complete the process. If that works, then check to be sure that AcroTray is running in the background. At least this process might help to focus on where the problem is (the print driver or Distiller).

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