AcroDist.exe Application Error

New Here ,
Jun 09, 2011 Jun 09, 2011

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My  computer got infected with malware a couple of days ago.  I was able to  remove the malware and restore just about everything but have had  problems with Adobe Acrobat 7.0 Professional since then.  I keep getting  this message: an error has been detected with a required application  library and the product cannot continue.  Please reinstall the  application.

I  have twice done a complete removal of the program and a reinstall tryng  to fix this but continue to get this error message.  I cannot view any  pdf documents.  Any suggestions on what I need to do to correct this?

Any help would be appreciated.

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LEGEND ,
Jun 09, 2011 Jun 09, 2011

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Since you have reinstalled, I will not bother suggesting a repair. However, I will suggest another reinstall. However, do it in this order

1. uninstall

2. remove all of the left over Acrobat folder (typically under Program Files\Adobe\Acrobat x.x)

3. run CC or the MS installation cleanup utility and cleanup the registry

4. consider running a virus scan again at this point

5. then reinstall and hopefully that will fix it.

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New Here ,
Jun 17, 2011 Jun 17, 2011

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I've done as you indicated - uninstalled Adobe Acrobat 7.0 Professional.  I then ran the programs you indicated and a virus scan.  I reinstalled Adobe Acrobat and can now view pdf documents but cannot convert a document to pdf.  I did a repair through the Acrobat program and restarted computer.  I am still getting this message when trying to print to a pdf document: The instruction at "0x0045c9e5" referenced memory at "0x0191ebdc". The memory could not be "read".  Click on OK to terminate the program.

Any suggestions?

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LEGEND ,
Jun 17, 2011 Jun 17, 2011

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I am not sure about the error. In the meantime, try to print to the Adobe PDF printer with the "print-to-file" option selected. Then open the file in Distiller to complete the process. If that works, then check to be sure that AcroTray is running in the background. At least this process might help to focus on where the problem is (the print driver or Distiller).

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New Here ,
Jun 17, 2011 Jun 17, 2011

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I tried as you noted but could not open distiller to finish the process. I

got the same error message.

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LEGEND ,
Jun 18, 2011 Jun 18, 2011

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If you got the file created, then at least you have homed in on the problem area. In future discussions you can indicate the error is associated with Distiller (assuming as I mentioned that the file was created correctly -- you can open it in notepad to see if it looks correct. It should simply be a text file that gives a PS version of your data.

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New Here ,
Jun 18, 2011 Jun 18, 2011

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I am able to open the prn file with notepad - I guess it looks like a PS

version of the data - not sure what it's supposed to look like.

The problem is with distiller which I can't open by itself. When I try to

open it, I get the same error message: The instruction at "0x0045c9e5"

referenced memory at "0x0191ebdc". The memory could not be "read". Click on

OK to terminate the program.

I did another detect and repair and when it gets near the end of the

process, I get that same error message. I click okay to close the error

message box and the process finishes.

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LEGEND ,
Jun 18, 2011 Jun 18, 2011

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Sorry I can't help more. At least it sounds like you have the area of error tracked down and can pursue that. Good luck.

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New Here ,
Jun 21, 2011 Jun 21, 2011

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An update for you -- it turns out the malware changed the property

attributes on almost all my files to "read only" and "hidden". So because

the file was hidden, that was causing the error message. By changing the

file attributes undoing those settings, the program was able to view the

file and is now working. To get to a file's attributes, you right click on

the file, click properties and will see the attribute settings on the

general tab.

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LEGEND ,
Jun 21, 2011 Jun 21, 2011

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Glad you worked it out. Sounds like you did a lot of working to get there!

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New Here ,
Apr 28, 2022 Apr 28, 2022

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>  3. run CC or the MS installation cleanup utility and cleanup the registry

What is CC and where can I get it?  How to run MS installation utility?

 

>  4. consider running a virus scan again at this point

How can I run  virus scan?

 

Thank you.

 

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