My computer got infected with malware a couple of days ago. I was able to remove the malware and restore just about everything but have had problems with Adobe Acrobat 7.0 Professional since then. I keep getting this message: an error has been detected with a required application library and the product cannot continue. Please reinstall the application.
I have twice done a complete removal of the program and a reinstall tryng to fix this but continue to get this error message. I cannot view any pdf documents. Any suggestions on what I need to do to correct this?
Any help would be appreciated.
Since you have reinstalled, I will not bother suggesting a repair. However, I will suggest another reinstall. However, do it in this order
2. remove all of the left over Acrobat folder (typically under Program Files\Adobe\Acrobat x.x)
3. run CC or the MS installation cleanup utility and cleanup the registry
4. consider running a virus scan again at this point
5. then reinstall and hopefully that will fix it.
I've done as you indicated - uninstalled Adobe Acrobat 7.0 Professional. I then ran the programs you indicated and a virus scan. I reinstalled Adobe Acrobat and can now view pdf documents but cannot convert a document to pdf. I did a repair through the Acrobat program and restarted computer. I am still getting this message when trying to print to a pdf document: The instruction at "0x0045c9e5" referenced memory at "0x0191ebdc". The memory could not be "read". Click on OK to terminate the program.
I am not sure about the error. In the meantime, try to print to the Adobe PDF printer with the "print-to-file" option selected. Then open the file in Distiller to complete the process. If that works, then check to be sure that AcroTray is running in the background. At least this process might help to focus on where the problem is (the print driver or Distiller).
I tried as you noted but could not open distiller to finish the process. I
got the same error message.
If you got the file created, then at least you have homed in on the problem area. In future discussions you can indicate the error is associated with Distiller (assuming as I mentioned that the file was created correctly -- you can open it in notepad to see if it looks correct. It should simply be a text file that gives a PS version of your data.
I am able to open the prn file with notepad - I guess it looks like a PS
version of the data - not sure what it's supposed to look like.
The problem is with distiller which I can't open by itself. When I try to
open it, I get the same error message: The instruction at "0x0045c9e5"
referenced memory at "0x0191ebdc". The memory could not be "read". Click on
OK to terminate the program.
I did another detect and repair and when it gets near the end of the
process, I get that same error message. I click okay to close the error
message box and the process finishes.
Sorry I can't help more. At least it sounds like you have the area of error tracked down and can pursue that. Good luck.
An update for you -- it turns out the malware changed the property
attributes on almost all my files to "read only" and "hidden". So because
the file was hidden, that was causing the error message. By changing the
file attributes undoing those settings, the program was able to view the
file and is now working. To get to a file's attributes, you right click on
the file, click properties and will see the attribute settings on the
Glad you worked it out. Sounds like you did a lot of working to get there!
> 3. run CC or the MS installation cleanup utility and cleanup the registry
What is CC and where can I get it? How to run MS installation utility?
> 4. consider running a virus scan again at this point
How can I run virus scan?