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priyashani_8282
Participant
September 14, 2024
Question

AcroRd32.exe - Entry Point Not Found

  • September 14, 2024
  • 12 replies
  • 25266 views

Hi,

I am not able to open any adobe file as I am getting the below error,

 

I am using window 7 Ultimate 64-bit operating system. Please can anyone let me know what to do

    This topic has been closed for replies.

    12 replies

    S
    stylish_Wildflower5F9F
    Participant
    October 7, 2024

    I am using window 7 Ultimate 64-bit operating system. Please can anyone let me know what to do

      T
      Community Manager
      Tariq AhmadCommunity Manager
      Community Manager
      October 4, 2024

      Hi all 

       

      We are live with the October interim release, which has the fix for this issue.
      Release notes - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC

       

      Requesting all to update your applications with the latest update. To check for the latest updates, launch the App > “Help -> Check for updates”.

       

      If you’re still experiencing this issue, I encourage you to share any additional details or steps that led to it. This will assist us in diagnosing and fixing the issue more effectively.

       

      Thank you for your patience and understanding as we work to make things right.

       

       

      ~Tariq.

      CC: @priyashani_8282 @wills16918766 @phillip_7975 @a_4792 @reji37153400i6tw 

       

      F
      federico_8978
      Participant
      October 8, 2024

      downloade and installed the issue remain

      F
      federico_8978
      Participant
      October 8, 2024

      it doesn't work on win7 64

        A
        a_4792
        Participant
        September 27, 2024

        For Windows 7 install this update (32-bit or 64-bit):

        Windows6.1-KB3080149-x86.msu

        Windows6.1-KB3080149-x64.msu

          P
          phillip_7975
          Participant
          September 27, 2024

          Is there a way to revert to the previous version of Acrobat Reader? Installing an upgrade to Windows may cause other compatability issues.

          R
          Adobe Employee
          ravinderg62643219
          Adobe Employee
          September 26, 2024

          Hi All,

          We acknowledge the issue and are working on the fix. Will keep the group posted on the timelines when this fix is available.

           

          Regards

          Ravi

          R
          reji37153400i6tw
          Participant
          September 26, 2024

          Let us know once the issue fixed. It's not working in Windows 7 x64 Bit system.

           

            I
            itompl_3338
            Participant
            September 24, 2024

            Dear Adobe team due to auto update of adobe reader in windows 7 pc this issue occured kindly on this matter and provide solution for the same we already uninstall and intall tha same but after 2 days same issue occured 

            I
            inbajeyakumar
            Participant
            September 26, 2024

            Have you fixed the issues?

             

            A
            arizona_Jones
            Participating Frequently
            September 23, 2024

            Yes I am having the same problem.  Windows 7.  I have to run Windows 7 since it is the only system compatable with the report writing software I use for my business.  

             

            A
            asokan2612
            Participant
            September 23, 2024

            I too haveing this same error. Started 3 days ago. Only in Windows 7 64 bit machine. Windows 10 and 11 no issues and it is working fine. Repaired, uninstalled and reinstalled both newer and older version (online and offline installer) but same error

            M
            m_williamson
            Participant
            September 23, 2024

            Having exactly the same issues the last few days, possibly started at the same time. Windows 7 Home Premium.

            I've done some recommended steps from here: https://helpx.adobe.com/acrobat/kb/acrobat-failed-load-core-dll.html
            1) I've run repair, 2) uninstalled/installed again, using the adobe recommended acrocleaner tool inbetween. I cannot disable protected mode as Reader does not start at all. Nothing helped.

            I'll collect a prcomon log next. Do I just upload it here?

              M
              m_williamson
              Participant
              September 23, 2024

              Please see version of advapi32.dll 

              R
              Adobe Employee
              ravinderg62643219
              Adobe Employee
              September 23, 2024

              Hi @m_williamson ,

               

              Thanks for reverting. I have sent you a private message. Please let me know your availablity.

               

              Regards

              Ravi

               

               

              R
              Adobe Employee
              ravinderg62643219
              Adobe Employee
              September 23, 2024

              Hi All,

               

              We are actively monitoring this issue and looking for assissteance to debug this issue.  Please let us know if you are availble to connect over a call for a debugging session. Please also share the version of advapi32.dll files from your machines. The file would be present at "c:\windows\System32"

               

              Regards

              Ravi

              D
              dr_shikha_9324
              Participant
              September 24, 2024

              Kindly help me out, I have the same issue. Repair, reinstall and tried all the options available online. Please help me. Tomorrow's (25-09-2024) 10 AM (India) I am free, please guide me in the morning. Thank you 

              I
              itompl_3338
              Participant
              September 20, 2024

              same issue with windows 7 32 and 64bit os kindly healp on this matter .

               

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