AcroRd32.exe - Entry Point Not Found

[priyashani_8282]

Hi,

I am not able to open any adobe file as I am getting the below error,

I am using window 7 Ultimate 64-bit operating system. Please can anyone let me know what to do

[a_4792]

For Windows 7 install this update (32-bit or 64-bit):

Windows6.1-KB3080149-x86.msu

Windows6.1-KB3080149-x64.msu

[phillip_7975]

Is there a way to revert to the previous version of Acrobat Reader? Installing an upgrade to Windows may cause other compatability issues.

[inbajeyakumar]

Thank you!  Now the Adobe reader works with these MS updates.   Thanks once again.  

[Tariq Ahmad]

Hi all 

We are live with the October interim release, which has the fix for this issue.
Release notes - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC

Requesting all to update your applications with the latest update. To check for the latest updates, launch the App > “Help -> Check for updates”.

If you’re still experiencing this issue, I encourage you to share any additional details or steps that led to it. This will assist us in diagnosing and fixing the issue more effectively.

Thank you for your patience and understanding as we work to make things right.

~Tariq.

CC: @priyashani_8282 @wills16918766 @phillip_7975 @a_4792 @reji37153400i6tw 

[ferdinando_8102]

hi, can't update anything because it's implssible to launch ùreader and
search for updates...but please note that right now I discovered that
any .pdf could be open with "PDF24 Creator"... if this can help you thnx
for your support

[inbajeyakumar]

Hi, the application doesn't start to check for updates.   When I click to open, it pops up 'Entry point not found'.  I use windows 7, 32 bit. 

[Tariq Ahmad]

@ferdinando_8102 @inbajeyakumar 

You can download the update from this link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC 

and once downloaded you can install it on your machine. Let us know how it works

[ferdinando_8102]

hi forget this attachment for Win7 infos...

[federico_8978]

downloade and installed the issue remain

[federico_8978]

it doesn't work on win7 64

[Tariq Ahmad]

Hi @federico_8978, 

Sorry for the troubled experience. 
Could you please verify the Reader version installed on your machine? Click on Start > Control Panel > Programs and Features > Search for Reader or Acrobat, and the version of the app should be listed. Please let us know and the screenshot of the error that is appearing on your machine.

~Tariq

[stylish_Wildflower5F9F]

I am using window 7 Ultimate 64-bit operating system. Please can anyone let me know what to do