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Correct answer Adorobat

Hi chihchengs,

On checking the details for your account using the email address you are logged into the forums, you have a perpetual license for acrobat pro dc.

Could you confirm if you are receiving above mentioned error when trying to install acrobat pro dc on the machine? If yes, pleae try following troubleshooting steps:

1- Download and run cleaner tool on the machine to uninstall Acrobat:Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

2- Reboot the machine

3- Download and install Acrobat from here: Download Pro or Standard versions of Acrobat DC | Non-subscription

You need your Acrobat DC serial number to complete the installation.

4- Reboot the machine again and check.

Thanks,

Shivam

1 reply

Adorobat
Community Manager
AdorobatCommunity ManagerCorrect answer
Community Manager
January 3, 2019

Hi chihchengs,

On checking the details for your account using the email address you are logged into the forums, you have a perpetual license for acrobat pro dc.

Could you confirm if you are receiving above mentioned error when trying to install acrobat pro dc on the machine? If yes, pleae try following troubleshooting steps:

1- Download and run cleaner tool on the machine to uninstall Acrobat:Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

2- Reboot the machine

3- Download and install Acrobat from here: Download Pro or Standard versions of Acrobat DC | Non-subscription

You need your Acrobat DC serial number to complete the installation.

4- Reboot the machine again and check.

Thanks,

Shivam

S
Sanjay28340435292i
Participant
February 27, 2023

Link not working to Acrobat Cleaner Tool

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