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Participant
September 25, 2024
Question

acroservicesupdater2_x64.exe Crash

  • September 25, 2024
  • 1 reply
  • 1562 views

We are facing application crash with acroservicesupdater2_x64.exe while starting the application in the background.
Error code: 0xc0000005, about 600+ devices are impacted. Appreciate if someone has resolution or root cause.

 

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1 reply

Participant
September 27, 2024

having same issue in my organize.

seem its started on SEP. 13 - SEP. 26

Total affected device = 3,000

Total crash = 10,xxx


Adobe Employee
September 27, 2024

Hi, Apologies for the inconvience. We have released an update on this few hours back and this crash should no longer be occuring. Can you confirm if you are seeing this crash today as well ? 

Participant
October 1, 2024

Both background process crashes per below have been stopped since SEP. 26 evening.

  • AcroServicesUpdater2_x64.exe
  • AcroServicesUpdater2_x86.exe

 

Kind regards,

Thank you for update 🙂