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acroservicesupdater2_x64.exe Crash

New Here ,
Sep 25, 2024 Sep 25, 2024

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We are facing application crash with acroservicesupdater2_x64.exe while starting the application in the background.
Error code: 0xc0000005, about 600+ devices are impacted. Appreciate if someone has resolution or root cause.

 

TOPICS
Crash or freeze , General troubleshooting , PDF

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New Here ,
Sep 27, 2024 Sep 27, 2024

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having same issue in my organize.

seem its started on SEP. 13 - SEP. 26

Total affected device = 3,000

Total crash = 10,xxx


acrobat.png

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Adobe Employee ,
Sep 27, 2024 Sep 27, 2024

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Hi, Apologies for the inconvience. We have released an update on this few hours back and this crash should no longer be occuring. Can you confirm if you are seeing this crash today as well ? 

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New Here ,
Oct 01, 2024 Oct 01, 2024

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Both background process crashes per below have been stopped since SEP. 26 evening.

  • AcroServicesUpdater2_x64.exe
  • AcroServicesUpdater2_x86.exe

 

Kind regards,

Thank you for update 🙂

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