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kumara_guru_4516
Participant
September 25, 2024
Question

acroservicesupdater2_x64.exe Crash

  • September 25, 2024
  • 1 reply
  • 1562 views

We are facing application crash with acroservicesupdater2_x64.exe while starting the application in the background.
Error code: 0xc0000005, about 600+ devices are impacted. Appreciate if someone has resolution or root cause.

 

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    1 reply

    S
    sutham_1326
    Participant
    September 27, 2024

    having same issue in my organize.

    seem its started on SEP. 13 - SEP. 26

    Total affected device = 3,000

    Total crash = 10,xxx


    P
    Adobe Employee
    PravalJain
    Adobe Employee
    September 27, 2024

    Hi, Apologies for the inconvience. We have released an update on this few hours back and this crash should no longer be occuring. Can you confirm if you are seeing this crash today as well ? 

    S
    sutham_1326
    Participant
    October 1, 2024

    Both background process crashes per below have been stopped since SEP. 26 evening.

    • AcroServicesUpdater2_x64.exe
    • AcroServicesUpdater2_x86.exe

     

    Kind regards,

    Thank you for update 🙂

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