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Nicola36469718c15a
Participant
April 2, 2024
Answered

AcroServicesUpdater2_x86.exe Problem

  • April 2, 2024
  • 1 reply
  • 3952 views
Good morning
On my Windows Server 2012 R2 I have installed Adobe Acrobat Pro and Reader v. 2024.001.20629. For some time it has happened to me that after an Adobe update in task manager it often compares the AcroServicesUpdater2_x86.exe process which blocks Adobe with the Update installation dialog box... Wait a few minutes while the update is installed... To solve this problem I am forced to restart the server after every Adobe update. It's very annoying and blocking for work. How is it resolved?
 

 

    This topic has been closed for replies.
    Correct answer Eric Dumas

    There are a lot of posts about the conflits happening on machines with Pro and Reader installed.

    It looks like you need to choose one single tool, not having 2 installed.

    You add your vote to the suggestion to have both installed at the same time on https://acrobat.uservoice.com

     

    1 reply

    Eric Dumas
    Community Expert
    Eric DumasCommunity ExpertCorrect answer
    Community Expert
    April 2, 2024

    There are a lot of posts about the conflits happening on machines with Pro and Reader installed.

    It looks like you need to choose one single tool, not having 2 installed.

    You add your vote to the suggestion to have both installed at the same time on https://acrobat.uservoice.com

     

      W
      WhatDaDillio5
      Participating Frequently
      October 20, 2024

      I am getting the error message that "AcroServicesUpdater2_x86.exe has stopped working."

      When I search the web, I am led to this post. 

      I'm using Windows 11, and my company is a Creative Cloud subscriber. From what I can tell, I only have Acrobat installed. I cannot seem to find Reader installed on my machine. Is there a way to tell?

      Here is my program listing from Creative Cloud Desktop and my Apps and Features in Windows (attached).

      H
      hoverboy
      Participant
      November 22, 2024

      Same issue here. I have a Creative Cloud subscription and only appear to have Acrobat installed, not Reader. Checked for an update from within Acrobat but it says I have the latest version installed. Can someone help resolvers this? Whatdadillio posted in October with no response, presumably because people think the issue has been resolved, but I only found this thread and one that said an update had been issued, but that apparently doesn't apply to this situation? Any guidance would be appreciated. It's not a vital issue, as the error does not seem to cause any problems, but it is annoying to see it when my machine wakes up from sleep.

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