Acrotbat Pro DC "Billing Issue" Red Icon Wont Go Away?

New Here ,
Mar 24, 2021 Mar 24, 2021

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Anyone deal with a big red box "Billing Issue" icon in the top right corner of Acrobat Pro?  I've tried installing and uninstalling.  When I click on the button it says "billing issue has been resolved" but the icon won't go away.  Attached picutres.

billing issue.JPG

 

billing issue2.JPG

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Adobe Employee ,
Mar 24, 2021 Mar 24, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described, you are getting the billing issue icon on top right corner of the application and when you click on it it says that the issue has been resolved.

 

I have cheked the Adobe account linked with the email you are using on this community and found that there is some billing issue on your account. I have shared more information in Private message, please check.

 

Regards

Amal

 

 

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New Here ,
Mar 01, 2022 Mar 01, 2022

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I am having the same issue. Please advise. 

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New Here ,
Aug 03, 2021 Aug 03, 2021

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Hey there, I was also facing the same issue. Could you please provide me the resolution, If it was resolved.

 

 

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Adobe Employee ,
Aug 04, 2021 Aug 04, 2021

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Hi Prabhdeep

 

I have shared more details with you in private message. please check.

 

Regards

Amal

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New Here ,
Aug 16, 2021 Aug 16, 2021

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I have the same problem - red box in the top right corner saying "Billing Issue".

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Adobe Employee ,
Aug 18, 2021 Aug 18, 2021

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Hi Ameer

 

I have shared the information with you in Private message please check.

 

Amal

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New Here ,
Sep 21, 2021 Sep 21, 2021

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Hi I have the same issue

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New Here ,
Sep 21, 2021 Sep 21, 2021

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I too have the same issue. With billing issue. I've checked and seem to have nothing outstanding. Please assist. 

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Explorer ,
Oct 19, 2021 Oct 19, 2021

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I have the same issue. How can i resolve?

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Community Beginner ,
Nov 08, 2021 Nov 08, 2021

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Same here.  Seems like this is related to the new personal/business account "features".  So far they have caused many issues for us.  

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New Here ,
Mar 18, 2022 Mar 18, 2022

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I am having this same issue.  Updated dpayment info, everything seems current, still see a red button that says billing issues.  When I click on it, it says it's resolved, but won't go away.

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Adobe Employee ,
Mar 18, 2022 Mar 18, 2022

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Hi there

 

Hope you are doing well and sorry to hear that. Please go through the correct answer marked in the similar discussion https://community.adobe.com/t5/download-install-discussions/billing-issue-resolve-now/td-p/10982609#... and see if that works.

 

Regards

Amal

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New Here ,
Apr 06, 2022 Apr 06, 2022

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I am having the same issue. Please advise.

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Adobe Employee ,
Apr 07, 2022 Apr 07, 2022

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Hi there

 

Have you tried the steps shared in the discussion shared earlier?

 

Regards

Amal

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New Here ,
Apr 07, 2022 Apr 07, 2022

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