Action needed to request e-signature in Acrobat

Question

We got this error for one of our user. What to do? We already tried to delete user and add back. But nothing wirk. User can't use E-sign tool inside of Acrobat.

DeanUtian · Answer

@default28910315bs7jgj
Below is link to another discussion which appears to be the same problem you're facing, See if the solution covered there resolves it for you too.
https://community.adobe.com/t5/adobe-acrobat-sign-discussions/problems-with-acrobat-pro-dc-request-e-signatures/td-p/14334582

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