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default28910315bs7jgj
Participant
January 24, 2025
Question

Action needed to request e-signature in Acrobat

  • January 24, 2025
  • 1 reply
  • 1847 views

We got this error for one of our user. What to do? We already tried to delete user and add back. But nothing wirk. User can't use E-sign tool inside of Acrobat. 

1 reply

D
Community Expert
DeanUtianCommunity Expert
Community Expert
January 27, 2025

@default28910315bs7jgj 
Below is link to another discussion which appears to be the same problem you're facing, See if the solution covered there resolves it for you too.
https://community.adobe.com/t5/adobe-acrobat-sign-discussions/problems-with-acrobat-pro-dc-request-e-signatures/td-p/14334582 

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