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R
Robert22287269r1fj
Participant
December 16, 2021
Question

Activate Acrobat Pro 2020 on macOS 12.1

  • December 16, 2021
  • 1 reply
  • 1123 views

After getting a new mac running macOS 12.1, I installed Acrobat Pro 2020.  When I attempt to start the program, the Acrobat Licensing Application window appears, but it is blank.

 

I have attempted to fix the problem by quitting the app, deleting the OOBE folder in the Library, and restarting the machine.  I also attempted to use the Terminal command suggested in this article: https://helpx.adobe.com/in/acrobat/kb/licensing-application-hangs-mac.html

 

Neither method solves the problem. 

Please advise how to activate my license.  Thank you.

--Bob--

This topic has been closed for replies.

1 reply

Meenakshi Negi
Meenakshi Negi
Legend
December 17, 2021

Hi Bob,

 

Thank you for reaching out and sorry about the trouble.

 

As you have already tried the troubleshooting steps as suggested in the help document, please try once to create a new user account on your machine. Then try installing Acrobat 2020 from this page on the new user account: https://helpx.adobe.com/download-install/kb/acrobat-2020-downloads.html. 

Check if the same issue occurs.

 

Let us know how it goes.

 

Thanks,

Meenakshi

R
Robert22287269r1fjAuthor
Participant
December 27, 2021

It did not work, unfortunately.  I have traded a few emails with support, but they have not replied for a week.  Perhaps they are inundated with customer issues during the holidays.

--Bob--

I
Ingrid27542630gzyc
Participant
December 16, 2022

Hi Robert, I am having the same problem just in Dec 2022 (1 year later), running also macOS12 on Intel based MacBookPro. Cannot Activate Acrobat Pro 2020. Can you report if and how the problem with the blank Acrobat Licensing Application window has been solved?

Thanks, Ingrid

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