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Participant
February 24, 2025
Question

Activation Adobe Acrobat DC

  • February 24, 2025
  • 1 reply
  • 843 views

Hello community,

I have problem with my Adobe Acrobat DC Software. I could activate it in two computers and now after reinstalling it on my updated OS it says I have already two activated devices. The computer where I had it installed does not exist anymore. So I cannot logout from that device. Do you have any recommendations how to get the software running again. The Adobe support said they can't do anything. Perhaps somebody in the forum can help me.

Best wishes

Simon

1 reply

try67
Community Expert
Community Expert
February 24, 2025

If they don't appear here, there's nothing we can do that Adobe can't:

https://account.adobe.com/activated-devices

 

Participant
February 24, 2025

Thank you for your reply. I don't understand why the devices do not appear there. Somewhere they must have the data of the devices. Otherwise they would not recognize that two devices are activated...

Adobe Employee
February 28, 2025

Hi @simon_2529 

 

Are you not seeing any activated devices on the https://account.adobe.com/activated-devices