Actobat 8.0 Pro Closes Automatically

Report · Nov 19, 2006

I've just installed Actobat 8.0 Pro on my laptop and desktop. It works fine on my laptop but once I open it, it closes automatically in about 10 secondes. Tried uninstalling it and installing in again but nothing's soveled that problem. Please help me with this issue.

My desktop has:
Intel Pentium D 820
1G Memory
Nvidia quadro FX 540

WJ

Report · Jun 02, 2007

Celine, your issue occurs during a print operation I assume. If you keep replying to the prompts you will eventually obtain your printed (PDF) file. This is an additional inconvenience that is bundled into the issue Actobat 8.0 Pro Closes Automatically issue. However, once your file is save you can only view it for some 10 seconds.

Jeff Moran: Can you give us an update?

Thank you,
Rick

Report · Jun 03, 2007

Is there anyone found the solution for this problem.
i have adobe pro for quite sometime and it was working fine earlier.

all of a sudden this problem popped up, and i am facing this since day before yesterday.

let me know if there is any fix around.

I also tried re-installing the software, but this just doesnot help.

Gagan Chadha

Report · Jun 03, 2007

may be my experience can help, i think what i did last was i tried to convert a word document into PDF. It was working fine and after that it suddenly started behaving like this....
it shuts after about 10 seconds whenever i am opening any pdf document now on

Report · Jun 04, 2007

I had this issue and I cannot find the post that help resolve the issue, as I recall Unistall via the control panel (there may be keys you have to remove or folders, I seem to recall this as an action), REBOOT (this is required), reinstall and it works. The original solution post was by an Adobe employee (I think his first name was Jim. I followed the instructions about a month ago and so far all is OK with me. Sorry I cannot find the darn post.

Report · Jun 08, 2007

John Terdik,

The message was #190 by Jeff Moran of Adobe. It definitely works, so long as you are using only *legal* Acro Pro 8 (and have NOT loaded an illegal copy previously).

jjj

Report · Jun 08, 2007

John, can you provide me a link to that post

Thanks

Gagan

Report · Jun 09, 2007

Post #190

Report · Jun 11, 2007

I have the same problem but it happens on my Lenovo Thinkpad R61. It closes itself after opening it.

Is this the activating problem or just a fine bug between Acrobat Pro 8 and Lenovo notebook?

Report · Jun 26, 2007

After reading Holden Magroin's post (#194), I immediately decided to ignore Acrobat 8 altogether. SafeCast? No sorry! I had enough it with other software. SafeCast is big mess, enough said.

If Adobe since then has dropped SafeCast or any other spyware-like anti-piracy scheme, let me know and I will reconsider.

Report · Jul 01, 2007

Woo Jin Lee / Gekkho This really seems weird but I'd suggest going through the uninstall and install as suggested by the guy from Acrobat. Remember not to skip any steps. I have an IBM TP and cannot confirm that the issue started after closing the screen. I went through the steps as suggested and reinstalled and it has now been over three months and the issue has NOT reoccurred (yea).

Report · Jul 03, 2007

here is the solution:
1. uninstall acrobat 8 from system control panel.
2. delete all adobe folder and flexinet folder from:
document and settings\username\application data
document and settings\allusers\application data
document and settings\username\local setting
program files\commonfiles\
program files\adobe\
if you can't delete one of these folders, restart your computer and try again.
3. restart computer
4. re-install acrobat 8 and activate by phone or online if you have internet connection.

good luck!

Report · Jul 03, 2007

Nothing changed, I'm quite angry to Adobe. I've sent a mail to them and tried both two of the activation methods. None of them worked. I'm using Windows Vista Home Premium on HP Pavilion dv9000 series Notebook with 2GB ram. Acrobat sucks...

Report · Jul 26, 2007

Sorry for laughing with all your problems. I just can't help seeing you helpless. Bad for Adobe Acrobat Corp. for doing nothing. They should have another Department, After Sales and Refund Department. Right? Afterall, the money spent was the sweat of hardwork.

I am one person who wants to buy a legit version but found it too high so i need to save money and buy later. i am tempted to use cracks for there are a lot available in the streets for free! i've got a lot of files to convert into "read only" formats.

At the moment, i have second thoughts. I am vulnerable into experiencing what you've gone through. gonna wait and see before doing the "daredevil stunt" of purchasing Adobe Acrobat.

Afterall! No guts! No Glory!

Gwargz of the Philippines

Report · Jul 26, 2007

I maybe buying a legit one soon. is there a big difference in features between ver. 7.0 and ver. 8.0? is the difference worth dying for? if the difference is so slight, but the diffence in bucks is high i'd rather have the older version.

second, does older versions have problems too? like version 8.0?

wish to have ur wisdom on this. Big tnx.

Report · Jul 27, 2007

>wish to have ur wisdom on this. Big tnx.

My wisdom? Sure.

Don't admit up to be a software thief on the company that owns the software's site.

Report · Jul 27, 2007

In my opinion, the entire CS3 suite Applications are completely rubbish. I had problems with Adobe Photoshop CS3 Trial version which I have given up; Now I have the problems with Adobe Acrobat Professional 8.10.0 which required me to run Photoshop CS3 first before I can use Adobe Acrobat Professional.

The only way, it looks is to completely wipe the Hard Disk and re-install selectively all the programs that are used regularly.

CS3 is a complete Write-Off!!

Report · Oct 28, 2007

the problem is the macrovision crap that adobe is now using. my kaspersky internet security is blocking the registry changes and flags them as dangerous so after 10 seconds i lose my acrobat reader 8 too.

this is the problem: Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

adobe are using this as a validation method but they are also using it to report to the net which is the worrying part. if you try to delete it it will just replace the folders and file. i would advise all to not use acrobat and find another reader that does not snoop into your system files and report this information back to somewhere!

Report · Oct 28, 2007

> the problem is the macrovision crap that adobe is now using. my kaspersky internet security is blocking the registry changes and flags them as dangerous so after 10 seconds i lose my acrobat reader 8 too.

Reader doesn't use the FLEXnet licensing service.

Report · Nov 13, 2007

It is correct that the source of the problem is with the activation scheme.

I have a legitimate Acrobat 8 and I am having essentially the same problem as other people have posted here, although my Acrobat simply locks up after 10-20 seconds rather than close. I also see "Can't open and lock time zone table" in the log, but I don't think that has anything to do with the problem. What does seem to have an effect is what ZoneAlarm allows or disallows.

Unfortunately it's not a simple solution -- sometimes I block the Adobe programs and sometimes I let them through, and in both cases the activation crud occasionally has fits. What is consistent is that when I change ZoneAlarm's behavior, the lockups go away. It could be that I have a corrupted activation file (or whatever it is that is supposed to be the solution), but I'm leery of the fix because it requires re-activation, which is already a brutal road I have had to go down several times, phoning Adobe Support and begging them to please allow me to use the software I paid for.

Now what I don't understand is that I paid, and I already verified that I paid by going through entering my serial number and letting the software phone home and "activate." And now I am rewarded by having to verify over and over again that I am not a criminal, and when the activation software decides to flake out I get to have my software fail on me, costing me hours upon hours of lost productivity.

Thanks for rewarding a long-time customer with punishment, Adobe. This activation business is a huge negative strike, and I'll be quick to advise against installing Adobe products in the future.

Report · Dec 07, 2007

I have workstation with following configuration:

- Intel s5000XVNSATA Workstation Motherboard
- 2 x Intel Xeon E5320
- 8Gb RAM
- 2 x HDD in RAID0

Under Vista x64 all works fine except CS3 Design Premium. Here are symptoms:

- After system starts I receive message "Acrotray.exe is stopped working..."
- Any application (Photoshop, InDesign, Illustrator, Flash) hangs on loading. They exist in Task Manager but not load. No activation screen.
- Acrobat loads but hungs after 3 seconds.

All updates installed. On other workstations with different configuration all works fine.

Anybody has ideas?

UPD: On XP x64 - same problem.

Report · Dec 20, 2007

I've been checking the forums for a solution to my problem, but don't see
it. We have Acrobat 8.1 Pro on Win XPsp2. It works for most users, but
there are two for whom it is problematic, i.e., it launches and I can work
with a PDF, but when I close the PDF, I get the ...

Adobe Acrobat 8.1 has encountered a problem and needs to close. We are
sorry for the inconvenience.

Error signature--------------------------------------------------------
AppName: acrobat.exe AppVer: 8.1.0.137 ModName: libmysqld.dll
ModVer: 0.0.0.0 Offset: 00111bec
---------------------------------------------------------------------
On the computer are two accounts, one for "admin" and another for a person
with "admin" type.

The problem does not happen on the "admin" account, but rather on the other
person account. It doesn't matter which computer we use. The other twist
is that it is just the accounts for two people in particular, and not the
other 15 people. It does the same thing for Acrobat 8.0.

Any ideas?

Report · Dec 20, 2007

jeff:

I've been checking the forums for a solution to my problem, but don't see
it. We have Acrobat 8.1 Pro on Win XPsp2. It works for most users, but
there are two for whom it is problematic, i.e., it launches and I can work
with a PDF, but when I close the PDF, I get the ...

Adobe Acrobat 8.1 has encountered a problem and needs to close. We are
sorry for the inconvenience.

Error signature--------------------------------------------------------
AppName: acrobat.exe AppVer: 8.1.0.137 ModName: libmysqld.dll
ModVer: 0.0.0.0 Offset: 00111bec
---------------------------------------------------------------------
On the computer are two accounts, one for "admin" and another for a person
with "admin" type.

The problem does not happen on the "admin" account, but rather on the other
person account. It doesn't matter which computer we use. The other twist
is that it is just the accounts for two people in particular, and not the
other 15 people. It does the same thing for Acrobat 8.0.

Any ideas?

Report · Jan 03, 2008

FOUND A FIX to Acrobat closing automatically...
(at least, it's a fix for me)

I have Vista Ultimate 64-bit, and was running Acrobat Pro 8.0 for a few weeks with no problems. Then, it started closing automatically after approx 10 seconds. Prior to this I had disabled the service "FLEXnet Licensing Service" since it was in charge of FNPLicensingService in the process list. It bothers me that an activation service runs in the background all the time. Does it REALLY have to? No, okay?
Anyways, I disabled it and this issue occurs. Now I re-enable the service and start it, and Voila! Acrobat stays open.

If this is the fix for everyone and Adobe couldn't suggest this fix, then I'm "surprised" (being really polite, since this is a public forum).
I hope this works for everyone.
-Mike

Report · Jan 10, 2008

Look Matth3w (msg #207), I don't give a damn if you think I'm full of CRAP. I don't even use windows these days I use Linux so go and figure out for yourself.

And yes, I was using this Acrobat CRAP for testing, open your eyes dude... I was not testing how to READ pdf's I was testing the capabilities of the Adobe Acrobat Full (not only the reader).

Report · Feb 11, 2008

Hello-
I recently encountered the same problem of Adobe shutting down after a few seconds. After reading this discussion, I have came to following conclusion:

We had a problem with our new laptop, and disabled all the services, which included the acrotray.exe, before Acrobat was activated. I enabled it (using msconfig), went to the acrobat folder, and right clicked, and "run as administrator" (using Vista). When I opened acrobat, I was given the opportunity to activate the product. After activation, no other problems occured.

My guess is that the acrotray.exe is linked to the activation of the software, and by disabling it, did not allow me to activate the product, and that is why it was shutting down.