Actobat 8.0 Pro Closes Automatically

Report · Nov 19, 2006

I've just installed Actobat 8.0 Pro on my laptop and desktop. It works fine on my laptop but once I open it, it closes automatically in about 10 secondes. Tried uninstalling it and installing in again but nothing's soveled that problem. Please help me with this issue.

My desktop has:
Intel Pentium D 820
1G Memory
Nvidia quadro FX 540

WJ

Report · Apr 17, 2007

Hey Jeff Moran
Don't bother about those who do not give their license information. Most of them are having the problem of Adobe closing down beause they are using cracked versions downloaded from other sites. That is also probably the reason for your not being able to duplicate it at Adobe.
I read your suggestion on deleting that trusted file and trying again. The reason you did not get many responses to that is because the people who have the illegal version do not even have that file on their system.

All of you who have illegal copies... stop bugging Adobe for your pirated stuff!

Report · Apr 17, 2007

For those of you who do have the legal copy of Acrobat 8.0, do what Jeff said in post 123(I think) and it will work.

Report · Apr 19, 2007

I had this same problem but on a Mac. I was given a fix in the Mac section of this forum. I'm not sure if it will help you Windows folks but maybe it will help someone figure out what is going on.

Here is the post

http://www.adobeforums.com/cgi-bin/webx/.3bc3b1ed/2

Report · Apr 19, 2007

I've just installed Adobe Acrobat 8 Professional on my laptop . It works fine on my laptop but once I open it, it closes automatically in about 10 secondes. but install other laptop is ok. Please help me with this issue.

Report · Apr 19, 2007

I've just installed Adobe Acrobat 8 Professional on my laptop . It works fine on my laptop but once I open it, it closes automatically in about 10 secondes. Tried uninstalling it and installing in again but nothing's soveled that problem. Please help me with this issue.

My desktop has:
Intel core 2 duo processor T5600
2G Memory
windows media center edition

pls can reply my gmail alvinhlhoe@gmail.com

Report · Apr 21, 2007

My Acrobat 8 was working for awhile, until last week. It automatically shut itself down after about 8 seconds. First I uninstall, and then deleleted the Arcobat 8 folder and reinstall. The problem still reoccurs. I running Win XP SP2 on a Thinkpad T60p. Does anyone what a solution to this? This is extremely frustrating.

Report · Apr 24, 2007

Ok, I'm going to be honest... I was using a cracked version of Adobe Acrobat (FOR TESTING PURPOSES), because I only need to read PDF's not do all the things michael g jantzen pointed out.

However I must also confess thar FOXIT PDF reader has some problems printing ( at least to network printers ) because it is so DAMN sloooooowww it takes like 15 min. to get your copy ready...

oh God forgive me, I won't say that horrible things to Adobe never again!!
I love Acrobat Reader!!

Report · Apr 24, 2007

Thanks Hector,
Honesty always prevails.

Report · Apr 25, 2007

I have not used pirate or dodgy Adobe product's, and it occurred to my Adobe reader installation (Not even the full product).
I wonder if it relates to legitimate product's that come bundled with adobe software, e.g. Some video editing suits, Palm Pilot Companion software (Acrobat Reader for Palm Pilot's) etc.
(I did end up re imaging my notebook to resolve it, Have not yet been game to install my video and palm software)

Just a thought.

Thanks

Fred

Report · May 02, 2007

I want everyone to think long and hard about this. I came across this thread by accident on Google and knew what the problem was immediately.

First off, Hector you are full of crap. You weren't using CRAP for testing purposes. If you were, your solution to your testing purposes not working wouldn't be a free reader, it would have been the full version of Foxit with PDF editing capabilities.

Second, for those of you that complain that Adobe charges too much money for their products, think why. This poor tech and his engineers has been spending umpteen hours trying to trouble shoot a problem caused by a bunch of idiots (not everyone, I know there were SOME legit problems) using cracked or pirated versions of their software...who incidentally have the audacity to come onto their forum and complain and demand an answer!

So where do you think Adobe recoups that hourly wage cost? In the friggin product pricing!

That's why people like me cannot afford the full Acrobat and are using Foxit.

That being said, just for giggles I ran Acrobat 8 on my dad's business computer (Mac and PC), with zero problems on five different computers (one Mac, four PCs).

Then I downloaded a pirated version from the internet, installed it, and BOOM the problem occurred within a day.

Needless to say I uninstalled the program and reinstalled the non-pirated copy and all the troubles went away again. What a surprise.

Some of you people should be downright ashamed of yourselves.

Report · May 08, 2007

For what its worth, I am running a fully licensed, activated version of the software. It seems pretty clear that this is the case for most of the posts on this forum. The problem persists on one dell machine, and I installed it on another with no problems (so far) -- however, this is not the machine I would like to run it on. Right now, I would not recommend upgrading to Acrobat 8 for other users because of this issue, it has cost me a lot of hours and frustration so far - and I hope it gets resolved. I think it is worth the staff hours to figure this out -- it is clearly an issue with the shrink wrapped product -- not just knock-offs.

Report · May 08, 2007

Message 190 by Adobe tech Jeff Moran provided a fix for this problem that seemed to work 100% for all of us with legitimate software.

This message may be hidden, so click Show All Messages.

If you try it and it doesn't work, Adobe Support have asked several times to contact them direct.

HTH

jjj

Report · May 09, 2007

I have seen this issue solved many times by creating a new user and then launching and activating under the new user. After activating you should be able to log back into the old user and lauch Acrobat 8 as expected and it should stay open. Bottom line...this is an activation issue and for some reason the old user is blocking the actiivation process. Good Luck!

Report · May 17, 2007

Ppl I am having a different problem here. I installed the 30 day trial version of Adobe Acrobat 8 Professional on my laptop. After the trial period was over I uninstall it as I was already using Adobe Acrobat 6 Professional. Now when I bought the license and trying to re-install the Adobe Acrobat 8 Professional, the installer pops up for a second and disappears. I have checked every thing but did not find a solution to it. Please help.

Angel Hatherly

Report · May 18, 2007

> Ppl I am having a different problem here.

Then you should probably start a new thread. Else wise, your question will be buried alive in this unrelated topic.

Report · May 18, 2007

So far the instructions left by Jeff have been working for me. I had to uninstall but at least it work. BIG thanks to Jeff :)

Report · May 19, 2007

Hello,

I am using an AMD Althlon 64 3500+, 2GB RAM and Windows Vista 32 bit (this isn't a Dell PC either). I'm having the exact same problem with Adobe 8 *Reader*. After 10 seconds of loading a PDF file the program automatically closes.

Having the needs to read some of my PDF's urgently I found if I was to scroll to where Adobe previously kicked me out, and then using the hand tool grabbed the screen, I could finish reading the text displayed on my screen. Although as soon as I let go of the hand tool the program closes.

Whilst I'm aware of the outstanding compatibility issues with Windows Vista, the problem sounds extremely similar if not identical between Adobe 8 Pro and Adobe 8 Reader. Coincidence?

Brendan Erskine

Report · May 20, 2007

I have an IBM T60 and I purchased and installed the upgrade version of Acrobat 8 Pro (I have license copies of 5, 6, and 7).

I have the same issue with the Acrobat 8 application starting normally and then turning off. I have reinstalled twice, and activated.

Very frustrating. I will try Jeff's solution [#190].

QUESTION about two installations: with version 7 pro, I could have a copy installed on my desktop and also a copy of the same software license on my laptop. This was legal and I checked with the Adobe people when I did it. I have not called back to check about version 8- Has that changed with version 8? Are we only allowed to have one activation on one machine now?

If that is true, can I go back to using my version 7 license if I bought a version 8 upgrade? This is getting to be very frustrating and I have had it.

REFUNDS: If I can't have version 8 on both machines, and if version 7 is no longer licensed because of the upgrade, will Adobe give me a refund and let me go back to version 7 on both machines?

Report · May 20, 2007

HI EVERYONE I HAVE SPENT ALMOST 3 DAYS FOLLOWED LOOKING THE GOD DAMN SOLUTION, AND YOU KNOW WHAT, I AM SO HAPPY BEING ABLE TO SEE THIS GOD DAMN SHIT DOSENT CLOSES ITSELF THAT I REGISTERED ONLY TO GIVE YOU THE SOLUTION, AFTER THAT I GOT TO ONE CONCLUSION, ILEGAL COPIES OR LINCENCES MUST TURN INTO LEGAL 😉 BUT, TO SUM UP, THIS THE THING:

- REMOVE ALL ACROBAT 8 PROFESSIONAL, AND REINSTALL IR WITH YOUR INTRNET CONETION OFF
- ON SETUP WHEN ASKS YOU THE SERIAL THE FIRST TIME ENTER THIS: boo, FINISH THE INSTALLTION AND WHEN IT ASKS YOU FOR THE ACTIVATION ENTER THIS boohoohoo, BUT THIS CODES ARE FOR UPGRADES SOFT, WICH MEANS THAT YOU HAVE AN OLD PRODUCT OR A SERIAL FOR THAT OLD PRODUCT ON YOUR OWN, IN OUR CASE, WELL YOURS BECAUUSE I ALREADY DID IT, GET FROM THE INTERNET A CODE FOR ACROBAT 7 OR 6 SOMETHING OLD AND THATS IT.. YOU HAVE THE MOST LEGAL ILEGAL CRACKED THAT YOU HAVE EVER SEEN TO AN APLICATTION

GOOD LUCK FELLAS,
SORRY FOR MY ENGLISH
BEST REGARDS FROM VENEZUELA

Report · May 21, 2007

The v8 licence (para 2.4) still allows a 2nd install on a home machine. The licence is available from the 'Legal' folder in your install folders. Activation may be an issue of course!

Report · May 23, 2007

Kinda weird - none of these replies are relavent to the original poster; Woo Jin Lee.

I am having the EXACT same symptom as Woo. With Acrobat 8 on Vista. Start it and it closes in a few seconds. No errors. No logs. Nothing.

Any thoughts?

Woo Jin Lee - are you still around - did you find a fix?

TIA.

Report · May 23, 2007

Hey - sorry about the dig! Now I see my posting on this thread - a completely different thread than I originally read. Weird.

My situation stands... any fixes (for the 10 sec exit) come through yet?

TIA.

Report · May 25, 2007

Attn Gregory/Woo - See the instructions left by Jeff Moran 2:02pm Mar 29, 07 PST #190 . Basically you uninstall, reboot and reinstall, this worked for me.

Report · Jun 01, 2007

I preformed the uninstall reboot to no avail. Then I removed it once again and installed using the complete option. That had/has no effect as well.

I noticed that during the setup that the print pdf is applicable to Office 2003. There is no mention of Office 2007 of which I run. Are any of you with this issue that do not utilize 2007? Just a thought.

Rick

Report · Jun 02, 2007

I have installed the version 8. but when i opened the file it says:

License agreement was not accepted. Application will now quit.

Can anyone tell me how i can solve this problem?