The original post in this discussion by @robdekoch goes back 12 years to 2011. A lot has changed in the accessibility field since then! Here's some updated info.
The best solution for compliant accessible PDFs is always to create a better InDesign source file from which the PDF is exported. Same for making PDFs from any other program, such as Word or PowerPoint. The source file — how it was engineered/constructed, the tags it specifies, how the reading orders are controlled, accessible hyperlinks, Alt Text, etc. — all affect the final exported PDF.
Making a better PDF from the start reduces your time and cost to check, review, test, remediate, and validate PDFs for compliance. We're talking minutes versus hours (and in some really horrific InDesign PDFs, days!).
How to make this happen? Authors, editors, and graphic designers all need specific training in making accessible documents. We've been teaching these methods and strategies for 20+ years, starting from soon after Sec. 508 was released. See courses at www.PubCom.com
RE: PDF checkers... All software checkers (and their online services, as well) use AI to run through a file and determine whether it passes compliance or not. But real accessibility compliance varies from file to file, depending upon the actual content.
Therefore, you must use more than these programs and services to determine compliance: you must have trained human checkers to determine many items:
- The logical reading orders shown in the Tag Tree and Architectural Reading Order (what's called "the order panel")
- Alt Text and Actual Text
- Whether Summaries and captions are required
- Footnotes
- Whether or not a hyperlink needs Alt Text
A couple of examples that came across my desk last week: and note that our remediators use all of the checking tools available, including Adobe Acrobat, CommonLook, PAC, and some other more obscure programs. And these instances passed all of these checkers...except the human checker!
- A client's Alt Text on a complex chart graphic was incorrect: it described something else that was completely unrelated to the chart.
- A client's Alt Text on charts didn't really describe the data nor what it implied. It was useless info.
- The tag reading order in a client's tech report was way out of whack and it was confusing to listen to the report in a screen reader because it didn't make sense.
- Last week (June 2023), Adobe's update to Acrobat and Adobe PDF Maker had a major bug that swapped the Alt Text for every graphic in a Word.docx and replaced it with alpha-numeric code gibberish. Read more about the bug and a workaround here: https://community.adobe.com/t5/acrobat-discussions/new-bug-in-pdf-maker-removes-alt-text/m-p/13851043 Note, Adobe started working on a fix as soon as they learned about the bug.
Just pointing out that all of these errors passed all of the automatic checking software programs our shop uses.
Whatever workflow, strategies, and procedures you put into place, keep in mind that there isn't a 'one size fits all' solution for all PDF files.
We have some free blogs that cover these very detailed topics:
Best to every one!