Participant

Answered

additional files will need to be installed to create pdf from this file .

Forum|Forum|2 years ago
June 13, 2024
3 replies
2270 views

So I get this error and I have read through alot of post and ideas on how to fix it, but no luck yet. Im trying to open / convert a Docx files into a PDF.

error messenge reads

"Additional files will need to be installed to create pdf from this file . you must have administrator privileges to install these files. please contact your local system administrator."

I have tried reparing the office 365 installation, I did the same with adobe.

I have checked that the docx is not set to adobe as standard app.

I have updated everything humanly possible.

I have tried several different files on different drives

I do NOT have the same problem with XLS files

Correct answer bhaskaranunni36

I think the problem resolved with a software update because I’ve used the desktop app since last 1-2 weeks to convert from word to pdf. The issue happened only once for me around a month ago, as an alternative, that day, I logged onto Adobe on web to convert files.

bhaskaranunni36

Participant

I too get this error on the Adobe acrobat desktop app on my Windows system. I opened the Adobe acrobat on web browser and I could convert my word file to pdf without any issue.

Meenakshi0101

Community Manager

Hi bhaskaranunni36,

Thank you for reaching out, and sorry to hear that you are experiencing the same issue.

Could you please confirm if you have already attempted the troubleshooting steps suggested in this thread?

If those steps didn’t resolve the issue, please check if Microsoft Office Word is listed under the "Converting to PDF" section in Preferences. Refer to the screenshot below for assistance.

Additionally, please let us know whether you are trying to open files saved locally on your machine or from a network location.

We look forward to your response.

Thanks,

Meenakshi

bhaskaranunni36Correct answer

Participant

I think the problem resolved with a software update because I’ve used the desktop app since last 1-2 weeks to convert from word to pdf. The issue happened only once for me around a month ago, as an alternative, that day, I logged onto Adobe on web to convert files.

I

it0D4C

Participant

The problem actually lies in Microsoft Office, not Adobe. You need to run a repair tool for Microsoft Office. This tool is already installed on your computer if you have Office. Here is the solution:
Go to: Settings > Apps > Click "Microsoft 365 Apps for enterprise - en - us" > Modify > Allow changes > Quick Repair

jane-e

Community Expert

@Rene38016765svp6

I've moved your post from Using the Community to Adobe Acrobat for you.

The error message says to contact your administrator. What happened when you did that?

Please tell us your OS and exact version of Acrobat. Does this happen with all Word files or just the one?

Jane

R

Rene38016765svp6Author

Participant

Im on Windoew 11 and

Account Detail:
User Rights: Admin
User Account Control: Limited
Process Integrity: Low
Profile Type: None
Acrobat Detail:
Sandboxing: On
Protected View: Off
Captive Reader: No
Multi-Reader on Desktop Support: Off
Applications Installed:
Office Version: Office 365_64-bit
Outlook Version: Outlook 2016 64-bit
Available Physical Memory: 5909076 KB
Available Virtual Memory: 135286800368 KB
BIOS Version: LENOVO - 1570
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Version: 11.00.19041.4406 (WinBuild.160101.0800)
Creation Date: 2024/05/17
Creation Time: 15:47:27
Default Mail: Microsoft Outlook
mapi32.dll
Version: 1.0.2536.0 (WinBuild.160101.0800)

Display Detail:
Screen Width: 1920
Screen Height: 1080
Number of Monitors: 3
Number of Mouse Buttons: 16
Has Mouse Wheel: Yes
Has Pen Windows: No
Double Byte Character Set: No
Has Input Method Editor: Yes
Inside Screen Reader: No
Graphics Card:
Installed Acrobat: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Version: 24.2.20759.0
Creation Date: 2024/05/12
Creation Time: 00:05:12
Locale: Dansk (Danmark)
Monitor:
Name: Intel(R) Iris(R) Xe Graphics
Resolution: 1920 x 1080 x 59
Bits per pixel: 32
Monitor:
Name: Intel(R) Iris(R) Xe Graphics
Resolution: 1920 x 1080 x 60
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 10
OS Version: 10.0.19045
Page File Space: 19504184 KB
Processor: Intel64 Family 6 Model 140 Stepping 1 GenuineIntel ~2419 Mhz
Session Detail:
Boot Type: Normal
Is Shutting Down: No
Network: Available
Inside Citrix: No
Inside VMWare: No
Remote Session: No
Remote Control: No
Using JAWS: No
Using ZoomText: No
Using Windows-Eyes: No
Using NVDA: No
System Name: NORDHEALTH
Temporary Directory: C:\Users\RENESK~1\AppData\Local\Temp\acrobat_sbx\
Time Zone: Rom, normaltid
Total Physical Memory: 16489528 KB
Total Virtual Memory: 137438953344 KB
User Name: Rene Skall
Windows Detail:
Tablet PC: No
Starter Edition: No
Media Center Edition: No
Slow Machine: No
Windows Directory: C:\Windows

R

Rachelle38965099yi7z

Participant

Im having the same issue, also an administrator. Did you get a solution?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded