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R
Rene38016765svp6
Participant
June 13, 2024
Answered

additional files will need to be installed to create pdf from this file .

  • June 13, 2024
  • 2 replies
  • 1975 views

So I get this error and I have read through alot of post and ideas on how to fix it, but no luck yet. Im trying to open / convert a Docx files into a PDF.

 

error messenge reads

"Additional files will need to be installed to create pdf from this file . you must have administrator privileges to install these files. please contact your local system administrator."

 

I have tried reparing the office 365 installation, I did the same with adobe.

I have checked that the docx is not set to adobe as standard app.

I have updated everything humanly possible.

I have tried several different files on different drives

I do NOT have the same problem with XLS files

 

 

    Correct answer it0D4C

    The problem actually lies in Microsoft Office, not Adobe. You need to run a repair tool for Microsoft Office. This tool is already installed on your computer if you have Office. Here is the solution:
    Go to: Settings > Apps > Click "Microsoft 365 Apps for enterprise - en - us" > Modify > Allow changes > Quick Repair

    2 replies

    I
    it0D4CCorrect answer
    Participant
    April 7, 2025

    The problem actually lies in Microsoft Office, not Adobe. You need to run a repair tool for Microsoft Office. This tool is already installed on your computer if you have Office. Here is the solution:
    Go to: Settings > Apps > Click "Microsoft 365 Apps for enterprise - en - us" > Modify > Allow changes > Quick Repair

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    June 13, 2024

    @Rene38016765svp6 

     

    I've moved your post from Using the Community to Adobe Acrobat for you. 

     

    The error message says to contact your administrator. What happened when you did that?

     

    Please tell us your OS and exact version of Acrobat. Does this happen with all Word files or just the one?

     

    Jane

     

    R
    Rene38016765svp6Author
    Participant
    June 13, 2024

    Im on Windoew 11 and

     

    Account Detail:
    User Rights: Admin
    User Account Control: Limited
    Process Integrity: Low
    Profile Type: None
    Acrobat Detail:
    Sandboxing: On
    Protected View: Off
    Captive Reader: No
    Multi-Reader on Desktop Support: Off
    Applications Installed:
    Office Version: Office 365_64-bit
    Outlook Version: Outlook 2016 64-bit
    Available Physical Memory: 5909076 KB
    Available Virtual Memory: 135286800368 KB
    BIOS Version: LENOVO - 1570
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Version: 11.00.19041.4406 (WinBuild.160101.0800)
    Creation Date: 2024/05/17
    Creation Time: 15:47:27
    Default Mail: Microsoft Outlook
    mapi32.dll
    Version: 1.0.2536.0 (WinBuild.160101.0800)

    Display Detail:
    Screen Width: 1920
    Screen Height: 1080
    Number of Monitors: 3
    Number of Mouse Buttons: 16
    Has Mouse Wheel: Yes
    Has Pen Windows: No
    Double Byte Character Set: No
    Has Input Method Editor: Yes
    Inside Screen Reader: No
    Graphics Card:
    Installed Acrobat: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
    Version: 24.2.20759.0
    Creation Date: 2024/05/12
    Creation Time: 00:05:12
    Locale: Dansk (Danmark)
    Monitor:
    Name: Intel(R) Iris(R) Xe Graphics
    Resolution: 1920 x 1080 x 59
    Bits per pixel: 32
    Monitor:
    Name: Intel(R) Iris(R) Xe Graphics
    Resolution: 1920 x 1080 x 60
    Bits per pixel: 32
    OS Manufacturer: Microsoft Corporation
    OS Name: Microsoft Windows 10
    OS Version: 10.0.19045
    Page File Space: 19504184 KB
    Processor: Intel64 Family 6 Model 140 Stepping 1 GenuineIntel ~2419 Mhz
    Session Detail:
    Boot Type: Normal
    Is Shutting Down: No
    Network: Available
    Inside Citrix: No
    Inside VMWare: No
    Remote Session: No
    Remote Control: No
    Using JAWS: No
    Using ZoomText: No
    Using Windows-Eyes: No
    Using NVDA: No
    System Name: NORDHEALTH
    Temporary Directory: C:\Users\RENESK~1\AppData\Local\Temp\acrobat_sbx\
    Time Zone: Rom, normaltid
    Total Physical Memory: 16489528 KB
    Total Virtual Memory: 137438953344 KB
    User Name: Rene Skall
    Windows Detail:
    Tablet PC: No
    Starter Edition: No
    Media Center Edition: No
    Slow Machine: No
    Windows Directory: C:\Windows

     

    R
    Rachelle38965099yi7z
    Participant
    August 2, 2024

    Im having the same issue, also an administrator. Did you get a solution?

     

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