Adobe account does not show Activated Device, but I am signed in to Acrobat on workstation

Forum|Forum|1 year ago
October 12, 2024
1 reply
557 views

I have purchased Adobe Acrobat Pro 20.0. The perpetual license, not the subscription. I have installed it on my workstation and signed in with the Serial Number.

When I log in to my Adobe account online, it shows the product as being registered. When I go to the Activated Devices screen, there is nothing there. How do I get my workstation to show up here?

This topic has been closed for replies.

paulv86987138Author

Participant

*bump*

I have learned the hard way that it is very important to get your active devices listed at the Adobe online account. I had a workstation crash. I could not reinstall my Adobe software on my new workstation because there was no way to sign out of the software on that dead workstation. I had to buy the program again.

caroleeG

Participant

That is not a valid answer... Adobe needs to ensure perpetual licences are able to be used as advertised.

I had my devices listed as activated devices and they have been deleted by Adobe.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded