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Glenda2177252070o2
Participant
November 17, 2021
Answered

Adobe Acrobat 2017 no longer working

  • November 17, 2021
  • 1 reply
  • 870 views

Creative Cloud was covertly added to my computer on 14/10/21, and Adobe Acrobat 2017 was updated on the same date. Acrobat is not part of Creative Cloud but ‘Creative Cloud - Activation Failed’ message is what comes up when I try and open any PDF (unless it’s a link sent within an email). I have no use for the 9 apps in Creative Cloud which appears to be stopping my being able to access all the PDFs I have created for work. Please help.

 

This topic has been closed for replies.
Correct answer Glenda2177252070o2

Further to the above, with the help of work IT support, we uninstalled Acrobat and re-installed it from Creative Cloud, which worked. I now have working software again.

1 reply

Meenakshi Negi
Meenakshi Negi
Legend
November 17, 2021

Hi Glenda,

 

Thank you for reaching out.

 

As you have mentioned above, you have Creative Cloud and Acrobat 2017 on the same machine. That seems to be the reason you receive the error message. Creative Cloud includes the Acrobat Pro DC version of the application. 

Please open the application first and then try to open the PDF. Check if that works.

 

Let us know how it goes.

 

Thanks,

Meenakshi

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Glenda2177252070o2Author
Participant
November 17, 2021

Thank you for your response, so quick 🙂 I cannot open the application at all, either from software or documents - it just goes to that message in the box 'Activation Failed'. I work for an Australian public educational institution and Acrobat is not part of their Creative Cloud package - it appears to be just the creative apps, not Acrobat. At work, I have no problems opening PDFs and I assume they have them both on their machines; as it's not a problem I haven't checked. I bought Acrobat through them so that I could work with PDFs on my home computer and have no use for Creative Cloud apps which are now rendering useless my primary use for Adobe. Should I uninstall Creative Cloud? I had no idea it had been installed on my computer until PDFs failed to open and the message came up.

By the way, I have checked other avenues: my Windows is updated to version 21H1 - work said it should be at least 20H12. I signed in, and signed out of my Adobe account to activate it. We do not seem to have an Adobe representative in our institution as advised when I trawled the Adobe site for help, which is why I have posted here. Again, thanks for any assistance.

 

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Glenda2177252070o2AuthorCorrect answer
Participant
November 24, 2021

Further to the above, with the help of work IT support, we uninstalled Acrobat and re-installed it from Creative Cloud, which worked. I now have working software again.

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