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Question

Adobe Acrobat 2017 Pro Activation

Forum|Forum|3 years ago
January 11, 2023
3 replies
2570 views

Hi,

I have some issues activating my licence of Acrobat 2017, activation says I have reached maximum limit of activated devices and should deactivate some in my account. Trouble is there is no device to be deactivated.

Any assistance with this will be appriciated.

Thanks

Install update and subscribe to Acrobat

This topic has been closed for replies.

M

michaelm_of_Tulsa

Known Participant

Jakub:

A year and a half after you, I am having the same problem. ADOBE tells me that they retired their servers and can't help me. I did not uninstall, nor install Acrobat Pro 2017. It stayed on my harddrive while I changed out my motherboard. Everything else booted the same except Acrobat.

When I ask for a solution, I am told I should have deactivated before I changed out the motherboard. Adobe is ignoring that they are reaching into my computer to begin a cancellation process. They are doing this on the stand-alone software that they sold me which has a perpetual license.

Both times I have talked to them, they "pitch an upsell" to get me on the subscription software.

I think this is called thievery.

I am looking at other software.

Thanks.

MGM

Meenakshi Negi

Legend

Hi michaelm_of_Tulsa,

Thank you for reaching out.

If you are experiencing issues installing the Acrobat 2017, try installing it from this page: https://helpx.adobe.com/download-install/kb/acrobat-2017-downloads.html.

If you are not able to activate the application, try the troubleshooting steps suggested here: https://helpx.adobe.com/download-install/kb/activation-deactivation-help.html.

Also, try ending all active sessions from your Adobe account page. Open the link: https://account.adobe.com/security and sign in with your Adobe ID. Then go to "Account & Security > Sign-in and Security> Active sessions. Click on the radio button "End all sessions". Check if that helps.

Thanks,

Meenakshi

T

Test Screen Name

Legend

You cannot deactivate Acrobat 2017 using your account. You can only deactivate it by going to the computer where it is still installed, and using the Help menu, where there is sometimes an option to deactivate.

AnandSri

Community Manager

Hi @Jakub27889449wuha

I hope you are doing well, and we're sorry for the trouble you had with the Activation of Acrobat.

Please see these articles to fix the issue: https://helpx.adobe.com/download-install/kb/activation-deactivation-help.html.

https://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-sign.html

Let us know how it goes, and share your observations.

Thanks,

Anand Sri.

J

Jakub27889449wuhaAuthor

Participant

Hi Anand,

checked all above link but unfortunately it did not help, still getting activation limit error.

Unfortunately cant acces any old instalation, drives been wiped clean.

Thank you for your assistance

J

Jakub27889449wuhaAuthor

Participant

Hi @Jakub27889449wuha

Thanks for the details. Please use the Acrobat cleaner tool to remove the installed app and any conflicting or corrupt activation files: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html.

Reboot the machine and install Acrobat from: https://helpx.adobe.com/in/download-install/kb/acrobat-2017-downloads.html

Use the serial key you have for the activation.

Note: On June 06, 2022, Adobe discontinued support for Acrobat 2017 Classic and Acrobat Reader 2017 Classic. For more information, see End of support for Adobe Acrobat 2017 Classic and Acrobat Reader 2017 Classic.

Let us know how it goes.

Thanks,

Anand Sri

Hi Anand,

uninstaled Acrobat, run tool, reboot again, than instaled new copy but situation is still the same, unfortunately.

I even tried reentering SN but than got statement that SN is wrong and I should contant support.

Can you provide further assistance please?

Many thanks

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