Skip to main content
alexandern17478559
alexandern17478559
Participant
October 22, 2019
Question

Adobe Acrobat 2017 Pro Mac OS 10.15 - can‘t install!

  • October 22, 2019
  • 1 reply
  • 10155 views

I bought a Student and Teacher version of Acrobat Pro 2017 as download Version from a reseller to install on my new iMac running Catalina because my old Pro X isn't compatible with the 64 GB Apple requirement.  I open the installer.pkg and press continue on the message about determining if the software can be installed.  I then see the introduction and press continue taking me to the Read Me, and it gets hung there.  Spinning beachball.  No text populates the installer window and the go back button doesn't work.  Even waiting 12hours didnt help. Have to force quit.  Any known fixes? I didnt get a 19 numbers Product Number to install the Download Version of Acrobat. So I need help!

 

    This topic has been closed for replies.

    1 reply

    alexandern17478559
    alexandern17478559Author
    Participant
    October 22, 2019

    By the way: I tried to install the Download Version of Acrobat. Installation works BUT when I start Adobe Acrobat 2017 pro, the program wants to enter the log-in data of Acrobat. Then I get the picture shown below.... The Acrobat Licensing App crashs...

     

    A
    Adobe Employee
    Ansh
    Adobe Employee
    October 23, 2019

    Hi,

     

    Thanks for reporting this to Adobe. I think you have an older version of Acrobat 2017 which is not compatible with Catalina.

    Can you please confirm the acrobat 2017 version you are trying to install.

     

    In the meantime can you please download the Acrobat 2017 installer from here and give it a try.

    alexandern17478559
    alexandern17478559Author
    Participant
    October 24, 2019

    Good Morning,

     

    okay, great! The Download Version of Adobe starts now, but not the Version of my vendor. Maybe, because his version has a release date 2017....?

     

    But now I have another Problem 😉 My retailer says, I will get the productcode for registration as an Student and Teacher Version during the installation (Version of my retailer)... but this Version still doesn´t work! The Problem is, without a product code, I can´t finish my Student and Teacher order of the serial number at Adobe. I explained the reseller my problem, but he says he can´t help and points to adobe. What shall I do?

     

    Thanks a lot


    Topic can be closed. I found a solution with Adobe customer care. Thank you very much for your help!

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices