Adobe Acrobat 24.003.20180 WIN11 - freezing problems

[karl_1382]

Hi,

as mentioned in 

Adobe Pro keeps crashing when opening some PDFs - Adobe Community - 14909692

I have the same issues here.
Opening PDF files directly from Outlook, saving them on local SSD or network shares causing the Acrobat to freeze when scrolling/try to print/try to save.

I ran the diagniostics, here ist the ID:

c46f70fa-6611-4e7c-9fc0-497c2e093deb

Please help solving the issues.

Thanks

[Chetan23677088sx52]

Hi @karl_1382 

APologies for issue being faced. we have recieved the logs and have shared with engineering team
thanks

Chetan

[ilangkumaran_C]

Hi Chetan,

We are facing same issue, Have you have got any update from engineering team?

Regards,

Ilangkumaran Chithambaram

[Chetan23677088sx52]

HI @ilangkumaran_C 
Apologies for the problem being faced.
i am following up with team on this and woud share and update as soon at i hear back from them

Thanks
Chetan

[ilangkumaran_C]

We are facing issues with most of the users now, Please help us to resolve the issue ASAP.

[ilangkumaran_C]

We haven't received any update on this issues from Adobe. this almost 15days. We need a proper solution from Adobe Engineering team.

[AVorobjovs]

I have the same issue with version 2024.003.20180 64-bit in Windows 10. Acrobat Reader freezes for a while after opening any PDF document.

[Nin316611376og8]

I have the same issue. Adobe acrobat PRO freezes and gets stuck with a blue circle, even when the PDF is only 4 pages. Very frustrating. cant get any work done.

[Chetan23677088sx52]

Hi @karl_1382 
we are looking into the issue. we were unable to replicate the issue and will it be possible to share the pdf and if possible  a video recording of the issue 
i have also pinged you my official email as private message
Thanks
Chetan

[MATT0D4B]

I've had two users report this behavior today. Currently, our workaround is to make Edge the default app for PDFs.

[LJSM]

Same issue reported here by myself and a number of others in our team.  Appears to be across all PDF files I open.  Has only recently started occuring.  

[horizont group]

We have already had several users with this issue. Feel free to contact me directly, and we will be happy to assist in this case

[LJSM]

Our workaround is:

1. Open Adobe (be sure to have no PDF's open)

2. File and select "disable new acrobat"

Puts us back to the older version where these issues are not a problem!  Worked a treat.

[vasilisr80014726]

This works for me !! Thanks

[ilangkumaran_C]

With this it wont update to a latest version again?

[Sauerstoffwer226891570dc3]

This worked for our Company too, thanks!

[horizont group]

This seems to be working well; thank you very much!

[Laxe]

THANKS ! Same problem with several of my customers, same solution 🙂 

[NMS_4040]

Has anyone found a way to deploy it via GPO or Registrykey? I have a lot of clients in my environment and search for a solution to doploy it.

[NMS_4040]

I found the Registrykey which controlls the modern UI.

Path: HKEY_CURRENT_USER\SOFTWARE\Adobe\Acrobat Reader\DC\AVGeneral

Value: bEnableAV2 -> REG_DWORD -> 0

Hopfully Adobe provides an fix soon that we can change back to Modern UI.

Preference Reference for Acrobat and Adobe Reader

[jaysons60284622]

This worked for us as well. Looking for a reg key or some way to deploy this change to ~200 machines.

Open to suggestions lol... Thanks all!

[AVorobjovs]

The same issue with version 2024.003.20180 64-bit and Windows 10. Acrobat Reader freezes for a while after opening any PDF document.
There are sample PDF documents from this page https://www.princexml.com/samples/ (Dictionary and Newsletter)
and issue video recording files in the attachment.

[Chetan23677088sx52]

Hi @AVorobjovs 
we tried replicating the issue but were not able to reproduce the same. we would like to have a call to understand the issue more.

i have shared my email in Private message  to you so we can connect offline and setup some time

[MWI Direct]

Same issue for us, Adobe Acrobat Reader v24.003.20180 keeps freezing for many users.  We will try the work-around provided here.  PLEASE Adobe, create a fix asap!  Thanks!

[Steven268882992uj1]

We are suddenly seeing this in our environment as well. About half a dozen complaints so far, all version 24.003.20180 on Windows 11. PDF opens but Adobe hangs once they try to interact with it (zoom in, zoom out, scroll, etc.).