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Adobe Acrobat 24.1 Pen not working

New Here ,
May 17, 2024 May 17, 2024

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In Adobe 24.1 on M/soft surface the pen tool does not work!

It draws - and then the line disappears!

It is one of the most useful tools...................and it only just started happening  

 

What do I do?

 

I can't uninstall Adobe

I can't update Adobe

I can't use Adobe

...................not very helpful..................

TOPICS
Comment review and collaborate Experiment , Modern Acrobat

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Adobe Employee ,
Jun 03, 2024 Jun 03, 2024

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Hi there

 

Hope you are doing well.

 

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20759 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
Please try to reset the Acrobat preferences as described here https://adobe.ly/4c5Dez6

 

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://adobe.ly/3RcV6jx, reboot the computer and reinstall the application using the direct link https://adobe.ly/3VrXiXd;

 

~Amal

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