Adobe Acrobat 3D pdfs will no longer display

Report · Apr 04, 2025

Adobe Acrobat Pro 2025 will open a 3D pdf but the screen displays blank and the model tree is blank. This applies to 3D pdfs that have been previously opened and those that are new files. The previously opened files do not display previously saved views or the default view.

Running on a Macbook M4 Pro, MacOS Sequoia 15.4

I have tried uninstalling and reinstalling Acrobat two times. And yes, restarting the computer.

Report · Apr 04, 2025

Hi @vissense,

Sorry for the troubled experience and thanks for reaching out.

Please ensure your copy of Acrobat is updated, to check for pending updates, launch Acrobat > Help > Check For Updates.

Assuming those files were rending normally previously, are aware of what has changed recently? When was the last time the files were rendering fine?

Could you share with us the Acrobat version number: https://adobe.ly/4iTCssK;

Check 3D Preferences in Acrobat

Open Acrobat and go to Preferences (Cmd + , shortcut).
Navigate to 3D & Multimedia and ensure Enable playing of 3D content is checked.
Try adjusting the Renderer settings (switch between DirectX and OpenGL, if available).

Let us know how it works. Please do share a file with us if possible.

~Tariq

Report · Apr 04, 2025

Hi Tariq

I have Creative Cloud and my software is up to date. I uninstalled and re-installed through Creative Cloud.

The only change would be regular macOS system updates.

I noticed about 6 months ago that Acrobat would not turn and spin items as easily and some directions it was unresponsive. I have continued to have troubles since.

2 weeks ago the views saved in 3D would be in the list but when you opened them they would not be the view that was saved and be zoomed way out and hard to find.

And now the display looks like the screen shot I attached below. it is a 56 MB size file and that is the blank screen I see.

Do to client confidentialy I can not share the 3D pdf I work with.

Acrobat Version 25.1 (2025.001.20438/Unified App)

I had previously tried your recommendations for 3D multimedia and rendering settings. Program crashes when closing if on OpenGL. Report sent to Adobe and says "no fix"

Thx

Margo

Report · Apr 11, 2025

Hi @vissense ,

Thank you for reaching out!

Could you kindly confirm whether these 3D files were functioning properly for you prior to the recent Mac update to version 2025.001.20438?

Additionally, could you provide the details of your current Mac OS version?

Thanks,

Shruti

Report · May 07, 2025

I'm currently having this same issue and it is affecting an entire fleet of macOS devices with multiple 3D files. No matter how I change the settings around, the object will not display if I click to activate it.