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RussR123
Known Participant
November 22, 2022
Question

Adobe Acrobat (64-bit) Update error 1642

  • November 22, 2022
  • 1 reply
  • 15077 views

ERROR 1642

The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade.


product installed shows 

Adobe Acrobat (64-bit)  {ac76ba86-1033-1033-7760-bc15014ea700}

patch being applied is AcrobatDCx64Upd2200320282.msp , but this same thing has been going on with ALOT of PC's on our network for the last 3 updates.... 

looks like all of these PC had {AC76BA86-1033-FFFF-7760-0C0F074E4100} 32bit to start with, then self updated to 64, but trying to install AcroRdrDCUpd2200320282.msp wont work either...

so far the only "fix" is, i have to uninstall and reinstall
reg info from the PC..

gp "HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-*-*-7760
-BC15014EA700}"


AuthorizedCDFPrefix :
Comments :

Contact : Customer Support
DisplayVersion : 22.003.20263
HelpLink : http://www.adobe.com/support/main.html
HelpTelephone :

InstallDate : 20221025
InstallLocation : C:\Program Files\Adobe\Acrobat DC\
InstallSource : C:\Program Files\Common Files\Adobe\Acrobat\Setup\{AC76BA86-1033-1033-7760-BC15014EA700}\
ModifyPath : MsiExec.exe /I{AC76BA86-1033-1033-7760-BC15014EA700}
NoRepair : 1
Publisher : Adobe
Readme : C:\Program Files\Adobe\Acrobat DC\Readme.htm
Size :
EstimatedSize : 544688
UninstallString : MsiExec.exe /I{AC76BA86-1033-1033-7760-BC15014EA700}
URLInfoAbout : http://www.adobe.com
URLUpdateInfo : http://helpx.adobe.com/acrobat.html
VersionMajor : 22
VersionMinor : 3
WindowsInstaller : 1
Version : 369315623
Language : 1033
DisplayName : Adobe Acrobat (64-bit)
PSPath : Microsoft.PowerShell.Core\Registry::HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\
Uninstall\{AC76BA86-1033-1033-7760-BC15014EA700}
PSParentPath : Microsoft.PowerShell.Core\Registry::HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\
Uninstall
PSChildName : {AC76BA86-1033-1033-7760-BC15014EA700}

    This topic has been closed for replies.

    1 reply

    R
    RussR123Author
    Known Participant
    November 22, 2022

    !!!!!!!!!!.....

    so, in testing, i tried to install the reader update, even thought this PC dosent have reader installed, and.........

    AcroRdrDCx64Upd2200320282.msp installed just fine, YET ITS STILL THE PRODUCT CODE FOR ACROBAT..... NOT READER!!!!!!!...............

     

    last lines in the log....

    MSI (s) (14:88) [12:15:02:890]: Product: Adobe Acrobat (64-bit) - Update 'Adobe Acrobat Reader
    (22.003.20282)' installed successfully.

    MSI (s) (14:88) [12:15:02:891]: Windows Installer installed an update. Product Name: Adobe Acrobat (64-bit). Product Version: 22.003.20282. Product Language: 1033. Manufacturer: Adobe. Update Name: Adobe Acrobat Reader
    (22.003.20282). Installation success or error status: 0.

    MSI (s) (14:88) [12:15:02:892]: Product: Adobe Acrobat (64-bit) -- Configuration completed successfully.

    MSI (s) (14:88) [12:15:02:893]: Windows Installer reconfigured the product. Product Name: Adobe Acrobat (64-bit). Product Version: 22.003.20282. Product Language: 1033. Manufacturer: Adobe. Reconfiguration success or error status: 0.

    R
    RussR123Author
    Known Participant
    November 22, 2022

    someone from adobe maybe want to explain how we are supposed to push the right updates to PC's, when your own software doesn’t know?

    we have a few thousand PC's that have these installed and no way to know what update they need, and the SCUP catalog isn’t working either... 

    Adobe AcrobatAdobe Systems Incorporated22.003.20282{ac76ba86-1033-ffff-7760-0c0f074e4100}
    Adobe Acrobat ReaderAdobe Systems Incorporated22.003.20282{ac76ba86-7ad7-1033-7b44-ac0f074e4100}
    Adobe Acrobat (64-bit)Adobe22.003.20282{ac76ba86-1033-1033-7760-bc15014ea700}
    Adobe Acrobat (64-bit)Adobe22.003.20282{ac76ba86-1033-ffff-7760-bc15014ea700}
    A
    Adobe Employee
    ankit_sharma17144863
    Adobe Employee
    November 23, 2022

    Hi @RussR123 

    Hope you are doing well.

    Apologies for the inconvenience caused. 

    We use same alias 'Adobe Acrobat (64-bit)' for both Acrobat 64 bit and Reader 64 bit application.

     You can differentiate between them by :

    1. Product codes :

    Reader 64 bit  - {ac76ba86-1033-1033-7760-bc15014ea700}

    Acrobat 64 bit - {ac76ba86-1033-ffff-7760-bc15014ea700}

    2. Application name in title bar and about box

     

    Now the issues you are facing are:

    1. Applying patch AcrobatDCx64Upd2200320282.msp on Adobe Acrobat (64-bit)  {ac76ba86-1033-1033-7760-bc15014ea700} is giving error : because the base application is Reader 64 bit and the patch you are applying is of Acrobat 64 bit. You can apply AcroRdrDCx64Upd2200320282.msp patch as you already mentioned in your reply 1.

    2. PCs had {AC76BA86-1033-FFFF-7760-0C0F074E4100} 32bit to start with, then self updated to 64, but trying to install AcroRdrDCUpd2200320282.msp wont work either... : The base application you are using is Acrobat 64 bit and the patch is of Reader 32 bit. That will not work either. You can use AcrobatDCx64Upd2200320282.msp file here.

    Summary:

    Product Product Code Applicable patch
    Adobe Acrobat 32 bit {ac76ba86-1033-ffff-7760-0c0f074e4100} AcrobatDCUpd2200320282.msp
    Adobe Acrobat Reader 32 bit {ac76ba86-7ad7-1033-7b44-ac0f074e4100} AcroRdrDCUpd2200320282.msp
    Adobe Reader (64-bit) {ac76ba86-1033-1033-7760-bc15014ea700} AcroRdrDCx64Upd2200320282.msp
    Adobe Acrobat (64-bit) {ac76ba86-1033-ffff-7760-bc15014ea700} AcrobatDCx64Upd2200320282.msp

     

    I hope this helps. Please let us know if you need any further assistance.

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