Hello tribe, I have an old version of Adobe Creative Suite 5 that includes Acrobat 9 Pro. I recently purchased a new Mac, installed the software, and what used to work fine on my previous laptop, now doesn't so on new one, re: just Adobe Acrobat 9 Pro. The problem: ALL the menu bars are ghosted (File, Edit, View, etc. I can't do anything. I use the program a lot to "combine PDF files into 1 doc, can't do it now)I try to open PDF documents by selecting "open with Adobe Acrobat Pro - nothing happensSolutions tried, no luck: Pressing “Shift,” “Command” and “M” keys at the same time to bring up menu - nothing happensUninstalling and re-installing - seems like it doesn't allow me to uninstall using the folder "uninstall command Mac Specs if it helps: macOS Sierra I attached a screenshot of what I see on the menu bar - just the "acrobat" name (It also shows the contents of the Acrobat folder)What gives? HELP! Thanks.

tatianam19053837

Participant

Question

Adobe Acrobat 9 Pro - Menu Missing - Mac - Nothing Works

Forum|Forum|7 years ago
June 17, 2018
4 replies
416 views

Hello tribe,

I have an old version of Adobe Creative Suite 5 that includes Acrobat 9 Pro. I recently purchased a new Mac, installed the software, and what used to work fine on my previous laptop, now doesn't so on new one, re: just Adobe Acrobat 9 Pro.

The problem:

ALL the menu bars are ghosted (File, Edit, View, etc. I can't do anything. I use the program a lot to "combine PDF files into 1 doc, can't do it now)
I try to open PDF documents by selecting "open with Adobe Acrobat Pro - nothing happens

Solutions tried, no luck:

Pressing “Shift,” “Command” and “M” keys at the same time to bring up menu - nothing happens
Uninstalling and re-installing - seems like it doesn't allow me to uninstall using the folder "uninstall command

Mac Specs if it helps:

macOS Sierra

I attached a screenshot of what I see on the menu bar - just the "acrobat" name (It also shows the contents of the Acrobat folder)

What gives? HELP! Thanks.

This topic has been closed for replies.

jane-e

Community Expert

tatianam19053837 wrote

Solutions tried, no luck:
Pressing “Shift,” “Command” and “M” keys at the same time to bring up menu - nothing happens

Also, if you do get Acrobat launched, F9 is the shortcut to hide and show the menu.

jane-e

Community Expert

What happens if you double-click the Acrobat Pro icon in a Finder Window?

(Don't do it in the Uninstaller Window!)

T

Test Screen Name

Legend

You'll notice too that it doesn't say just Acrobat on the menu bar. You are running a different app called Acrobat Uninstaller.

T

Test Screen Name

Legend

I think expecting Acrobat 9 to work on Sierra or later is very optimistic. When you get a new Mac, you can expect to need to buy many new apps - it's part of the joy of Mac !

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