Adobe Acrobat 9 Standard disappeared

[Gerald5E7B]

My Adobe Acrobat Reader DC just updated to a 64 bit version and the process seems to have deleted my Adobe Acrobat 9 Standard, which I use to update pdf's.  I want to get it back.

[marcia109]

Has anyone successfully reinstalled Acrobat 9? If so, then how?

[Dave Eastburn]

I followed all of the tips listed above and was still unsuccessful in getting Acrobat 9 to reinstall.  Contrary to comments by Radzmar, above, I had been running Acrobat 9 with every version of Windows, including the most recent versions of Windows 10, in parallel with Reader, with no ill affects.  I finally bit the bullet and purchased Acrobat 2020.  The Edit features and interface have been complete reorganized to the point that it is no longer intuitive where to find specific features.  One that I use often is the Snapshot too.  I challenge you to find it in the new program -- it's there, but nowhere obvious.

[Michael217870138tt6]

Another major drawback of losing Actrobat 9, is that it will export a PDF as a JPG file without argueing about it.  The 2020 version will not perform thjat step if the file is locked.  So, you have to print it and then scan it back in.  I'm looking for a non-Adobe reader that will allow export at this time.  A waste of time and money.

I may be contacting our state attorney general's office as this was a electronic theft/break-in of my computer.  I'm wondering if it will count as hacking?  A product I owned/licensed/paid for was removed from my computer without permission or a requesdt to confirm the action.  No difference in the end result than from a ransomware attack.  They will "give it back" (not really) by taking $299 from me.

They also closed my "case" on this issue without resolving it.

[Richard21811529a8xr]

I succeeded by uninstalling Adope Reader DC and then re-installing Adobe Acrobat 9 from my purchased disk. Good luck, Marcia.

[Michael217870138tt6]

And does the Adobe updater run, or did you install the ancient initial relase of 9.0 and now can't install any of the years worthj of updates and patches they released?  Many companies have killed their support engines and license key validators (ie microsoft) making a re-install impossible or worthless.

Just give me back what youi took away without permission.

[WayneF22]

No, a reinstall is possible if DC is deleted, but the Acrobat 9 updates are gone, it now says None Available.   I wish I had known about this before I allowed Acrobat DC to update and remove my paid software.

[smull]

Ah.. there's the rub.  You didn't "allow" the DC updater to remove Acrobat 9, it just assumed control and did it without any warning or notice.   That's where Adobe needs to be chastised, for taking an arogant attitude that it does not need to even think about what you want or need.

[Michael217870138tt6]

This is no different than a hacker or ransomware attack.  They broke into your computer, erased your data on your computer, and didn't even offer to sell it back to you.  Adobe is behaving worse than a hacker.  

You ar more organized than me.  I can not find my original at this time.  And further, they deleted my adobe.com account (even though they claim they don't do that) so they can't look it up for me.  I sent them copies of previous emails from them and they still claim I didn't exist.

If this has hapenned to enough people it might be time to talk to a class action attorney, or a couple of state attorney generals.  I didn't buy a subscription and I don't want a subscription.  I avoid any software that is solely subscription and/or cloud based.  

[Umwicked]

I'm on board with a class action.  I never saw an update announcement from Adobe, I never gave permission for an update.  Acrobat 9.0 was simply erased from my computer.  I know it was there, because I used it just a few months ago for combining some pdfs.  In order to uninstall DC and reinstall 9.0, I would have to go buy an external CD ROM, as my computers no longer have, and the original install is on a CD.  I paid for this license, and have been using without issue for years.  Unacceptable that I too am being held hostage to again pay in perpituity (as it is now SAAS instead of a one time license for use).  This is theft, and Adobe must be sued and taught a lesson that they cannot treat their consumers like this.

[billmez]

I went throug the same thing with a fully functional Acrobat 9 being deleted by DC installer. I was able to reinstall 9 after uninstalling DC but trying to reinstall before removal gave an error message about having a more functional program already installed.

I then had to download the update files from Adobe FTP and install them in order. There are FTP instructions at this alternate community thread Note that I did not try the internal update as worked for the one author there since it was an older response, but installed all updates from the downolads, through 9.55.

Fully functional Acrobat 9 restored, zero compatibility issues with Win 10. Reader DC will remain gone forever as will any ideas I may have had about buying a new version of Acrobat. To me this is just another example of corporate greed. If it is not illegal for Adobe to delete paid software without consent or even a notice, it very well should be.

[Michael217870138tt6]

I believe it is a violation of either federal hacking laws, or computer terrorism laws.  Basically, they did what ransomware criminals do: they entered your computer without permission and removed your data.  Worse than theives, at least the ransomware guys offer to let you buy it back and only encrypt it.  Adobe totally erased it.

[Bernd Alheit]

The installation of Acrobat Reader DC 32 bit doesn't removes the files of Adobe Acrobat 9 Standard. 

May be when you install the 64 bit version.

[billmez]

Then it must have been the Grinch dressed as Acrobat Reader DC because only Adobe updates would mess with it.

[waynef11705452]

It certainly was a complete delete here, silent, but no trace of Acrobat 9 remaining.

[billmez]

Actually it deleted the program files but left behind a few directories, deleated the licensing service, the PDF printer, menu shortcuts, etc., but it did not remove many of the program registry entries except for file associations and such. Uninstaller file and information were also removed so there was no way to uninstall remnants other than manually.

[Umwicked]

Bernd,

Then what happened to my Acrobat 9.0 exe file?  All of hte file folders are still there in the Program Files folder.  However they are all empty.  Either put the file merge and editing functionality into reader DC of give us a way to reinstall a fully updated version of Acrobat 9.0 that was stolen from us.  Or show us where we all agreed to your planned obselense theft when we purchased 9.0.

[smull]

Bernd,

You must be running for political office.  I don't care if a Reader DC update removed Acrobat 9 directly or indirectly led to 9 being deleted, in the end Adobe did the dirty deed and needs to be called out on it.   Not a peep from them about this mess they have caused.  And not the only case of their corporate malfeasance in recent history based on hubris and most likely greed.

[smull]

That is absolutely untrue!

[magnificent_Euphoria6337]

I just had the same issue.  Decided to try the Free Trial of Adobe Pro.  Didn't really like it, and canceled within a couple of hours. 

Then realized my previously purchased Adobe Pro 9 is gone!!!   

No longer have the CD or serial # (dissapeared in a move). 

Anybody find a solution to this?  I tried the FTP approach suggested by billmez, but all i see are patches, not the Pro 9 app itself?

Help?!?

[radzmar]

Acrobat 9 is extremely old. If you don't have the setup.exe for it anymore, you won't be able to reinstall it, I'm afraid.

[Dave Creamer of IDEAS · Accepted solution]

I don't think one could activate it even if one could install it. The old activation servers have been retired.