Adobe Acrobat 9 Standard disappeared

[Gerald5E7B]

My Adobe Acrobat Reader DC just updated to a 64 bit version and the process seems to have deleted my Adobe Acrobat 9 Standard, which I use to update pdf's.  I want to get it back.

[radzmar]

Acrobat 9 ist very, very old and not officially compatible with current versions of Windows 10 or 11. Support has stopped already 8 years ago in 2013. Adobe also doesn't support a parallel installation of Reader and Acrobat, because of possible side effects. It might work, but doesn't have to, as you can see now. So, you can try to reinstall Acrobat 9 with Windows compatibility mode after installing Reader. If you don't have any DVD or setup.exe available you can check, if the Windows recovery has created a snapshot from before the update. This depends on your system settings.

[Dave Eastburn]

I have setup.exe but it tells me I have an installed product already (probably Reader?) and won't let me continue with setup of Acrobat 9 standard.  How do I check if the Windows recovery has created a snapshot from before the update?  I looked at Recovery but it said this option was not available because the update occurred more than 10 days ago.

[Michael217870138tt6]

This is basically theft.  One of the reasons I have left it on, is that Adobe DC would eventualy die and not open files.  I would get an error.  Its been around for years like that.  There also was the problem that DC was turning pages yellow.  I paid for this program, license or otherwise and you don't have the right to erase it off of my computer.

I also have the same problem.  I needed to break out a page (or export) a file and Acrobat 9.0 was gone.  It was not deleted and put in the trashbin.  Rollback saves the registry settings.  If the program files have beebn deleted, then rollback won't do any good.

I also would need to find the install key to put it back in

[Richard21811529a8xr]

The same thing happened to me after installing Windows 11. How can I reinstall Adobe Acrobat 9? I have a disk and I need it to scan documents.

[Gerald5E7B]

I got an e-mail saying to highlight the solution, and to date everyone has reported the problem but Adobe has not come forward with a solution.  If I can provide a install key, can you provide something that will provide the pdf edit capability I had with Acrobat 9?

[smull]

This is a BS reply!  So what if it is "very, very old", so am I.  That doesn't mean that I am so old I can be killed without notice.  Plenty of us have configs that have been painstakingly worked out and for Adobe to uninstall one of our component apps without warning is unconscionable.  How does a company even think that is acceptable?!?

[Igor228515911db8]

Wow.   This is unacceptable.  We purchased DOZENS of licenses from Adobe for acrobat 9.  Sure, it was years ago, but that's irrelivant... we paid for them.   If you purchase a new car, it doesn't vaporize in 10 years when the maneufacturer brings out a new model.   Windows 7 did not uninstall itself when Microsoft discontinued it, neither did Internet Explorer.  This is dishonest business practice.  

Should we bill Adobe for the dozens of hours spent reinstalling Acrobat 9 so that our employees could resume work?   I want to say "Has it ever dawned on the folks at Adobe that some organizations may be using proprietery legacy software that depends on Acrobat 9 or other legacy Adobe software?"  but, I know Adobe is well aware of this... because anybody that's in this industry is well aware of this.  

Please give us a better answer or fix the problem. 

I have a bag full of Acrobat 9 DVDs with valid licenses on them, I can pull the EULA and share it here, so that you can show me in this legal document where it says that Adobe may remove the sowtware whenever they see fit.  

[ellis as49049454]

Adobe Acrobat Pro 9.0 was fully functional on my Windows 10 machine until the day it was deleted via an unrequested Adobe update of Acrobat Reader in late 2022. I'm on board with any sort of a class-action lawsuit that results from this unwarranted action.

FYI- I was forced to uninstall Reader to be able to re-install Acrobat 9.0, which I did successfully. Then there was another update from Adobe which re-deleted my Pro 9.0 the day after I re-installed it. This is really beyond belief!

[Lal0D4C]

Not true. My acrobat 9 was working with Windows 10 Pro perfectly. It got wiped out yesterday by downloading Acrobat reader to replace a defective Acrobat Reader which refused to work, just two days ago, claiming an invalid plugin. I think Adobe just didn't want me to use a paid for program so I could buy a subscription. 

[billmez]

Lal0D4C, I have had zero problems after uninstalling Reader and reinstalling Acrobat 9 on WIn 10 pro. There is an info link in my original post to FTP 9 patches and updates to apply after a reinstall. Just remember to install them in order. No need for Reader software, there are no issues running 9 on W10.

[Lal0D4C]

Thank you Billmez! I have ordered a CD drive and will try reinstalling Adobe 9 from the original disc, after deleting Adobe reader. Where exactly would I find your info link. I am not too savvy about computers.

[Lal0D4C]

I found your post from 2021. I'll review that. Thanks again

[Lal0D4C]

Billmez, I managed to install Acrobat 9 and the editing tools appear to work but all the icons on the pdf docs changed to WhatsApp icons! A bit bizzare! Any suggestions?

[Lal0D4C]

I rebooted the computer and all the correct icons are now back! Thanks again for your help!

[billmez]

Good news! Don't forget to run all the updates in-order. My installation is very stable, no need for Reader.

[Lal0D4C]

Billmez, I thought I had found your infolink for the updates but I was wrong. Would it be possible for you to resend it or point me in the right direction? Thank you.

[billmez]

FTP to ftp.adobe.com and login as anonymous. The directory you are looking for is /pub/adobe/acrobat/win/9.x. You will see folders for all the various versions there.

[waynef11705452]

Yes, deleted mine too.  Which yes, it is theft of course.  The least Adobe could have done is pop a warning that my paid Acrobat 9 was to be deleted, then I would abort that process.

If you will first delete Acrobat DC, then Acrobat 9 will reinstall OK (no updates however).  The browsers show PDF anyway, even from local PDF files.

[Michael217870138tt6]

Will it automatically re-install Acrobat 9, or are you saying that removing DC will put my Acobat 9 back?

[waynef11705452]

No, you will have to do the reinstall of Acrobat 9, but if Acrobat DC is first removed, it should reinstall OK.

[ph358717]

Thanks for the prior help. I too had my PAID version of Acrobat 9 erased WITHOUT WARNING when I upgraded Adobe Reader. I uninstalled Reader and reinstalled Acrobat 9.

I use Acrobat 9 to edit files created by an older program. The text Touch up Text tool no longer works. I get an error "All or part of the selection has no available system font. You cannot add or delete text using the currently selected font."

I have tried to use a solution I found from 2016: https://helpx.adobe.com/acrobat/kb/error-no-available-system-font.html 

Unfortunately this did not work. Any ideas?

[marcia109]

Has anyone successfully reinstalled Acrobat 9? If so, then how?

[Dave Eastburn]

I followed all of the tips listed above and was still unsuccessful in getting Acrobat 9 to reinstall.  Contrary to comments by Radzmar, above, I had been running Acrobat 9 with every version of Windows, including the most recent versions of Windows 10, in parallel with Reader, with no ill affects.  I finally bit the bullet and purchased Acrobat 2020.  The Edit features and interface have been complete reorganized to the point that it is no longer intuitive where to find specific features.  One that I use often is the Snapshot too.  I challenge you to find it in the new program -- it's there, but nowhere obvious.

[Michael217870138tt6]

Another major drawback of losing Actrobat 9, is that it will export a PDF as a JPG file without argueing about it.  The 2020 version will not perform thjat step if the file is locked.  So, you have to print it and then scan it back in.  I'm looking for a non-Adobe reader that will allow export at this time.  A waste of time and money.

I may be contacting our state attorney general's office as this was a electronic theft/break-in of my computer.  I'm wondering if it will count as hacking?  A product I owned/licensed/paid for was removed from my computer without permission or a requesdt to confirm the action.  No difference in the end result than from a ransomware attack.  They will "give it back" (not really) by taking $299 from me.

They also closed my "case" on this issue without resolving it.