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MindyRobyn
MindyRobyn
Participant
January 4, 2024
Question

Adobe Acrobat & Distiller

  • January 4, 2024
  • 2 replies
  • 2271 views

I just purchased a 2023 imac 24" and a mackbook pro laptop running M3 chips. I have them set up as mirror images of each other. I'm having an issue on my desktop tha I am not having on my laptop. when I try to print a PDF from Acrobat the distiller launces and crashes both apps, it works fine on my laptop. I've tried uninstalling and reinstalling and same thing. I should say I am running from Creative Suite - sot it's all downloaded from the same place. Can anyone give a suggestion as to how to fix this.

 

My 2nd issue is happenign on both computers. When I try to export PDFs using a preset I have used for over a year to prep files to upload to a print shop using plates will no long allow me to use the 1.3 compatability setting which the printer says they have to have to file accuracy. How do I gt around this I prep files for a magainze and are on weekly deadlines.  PLEASE HELP! attached is the setting I've been using for over a year and now doesn't work.

    2 replies

    ThompsonStudio™
    ThompsonStudio™
    Participant
    July 12, 2024

    Anyone ever find a fix for this? Experiencing the exact issue @MindyRobyn and @Ultra Graphics 2 are describing. I'm on the latest and greatest version of Acrobat. I've uninstalled and reinstalled through Creative Cloud and the issue is still there. My specs: 2021 MacBook Pro 16" - Sonoma 14.5

     

     
    Ultra Graphics 2
    Ultra Graphics 2
    Participant
    January 10, 2025

    I am chalking up most of my Adobe issues with my boss buying me an iMac with only 8 GB RAM. Adobe products recommend at least 16 GB's. I've had issues with Distiller, Adobe Fonts not loading in Adobe software (wheel of Death just spins and spins), and now I see scratch disk errors that Adobe Photoshop needs 50 GB of free space to run Photoshop. Please check how much storage space you have free on your hard drive and make sure you get as much RAM as you can afford. Apple MacOS software now eats 34.9 GB, Apple Intelligence eats 5.5 GB by itself, and if you use Adobe software it can eat alot of storage space as well.

    I have not found any solutions to Distiller shutting down unexpectedly, and Adobe Fonts not loading. I'd try a new printer driver for the printing issue.

    craigw25402447
    craigw25402447
    Participant
    January 13, 2024

    I'm having the same issue on my laptop, Macbook Air, M2 2022, running Sonoma 14.1.2. I have Adobe Creative Cloud. It seems Acrobat for Creative Cloud updated recently. When I try to print a PDF, I get a spinning ball for a few seconds, then an error message saying Distiller has shut down unexpectedly. I've been having to open my PDFs in Preview to print them. Anyone out there know what I should do? I have uninstalled, reinstalled, restarted my computer, etc. 

      ls_rbls
      Community Expert
      ls_rblsCommunity Expert
      Community Expert
      January 14, 2024

      Hi @craigw25402447 ,

       

      Is your macOS using Rossetta2?

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