Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Adobe Acrobat and Windows 11 crashing on all machines

New Here ,
Dec 22, 2023 Dec 22, 2023

Hi Im having problems since i upgraded to windows 11. I did a fresh install of Adobe Acrobat which now crashes with a white box.  I would appreciate if Adobe can resolve this asap. Screenshot 2023-12-22 165323.png

TOPICS
Modern Acrobat
1.7K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 22, 2023 Dec 22, 2023
LATEST

Hi @Raymond34419310q13x 

We are sorry to hear that, Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html  and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines