Adobe Acrobat - Azure SSO - prompts for login everyday

Question

Just set up Adobe Acrobat with Azure SSO (Adobe Identity Management), and we are getting prompted to sign in every single day. When we were using Adobe ID, it would stay signed in for as long as I can remember.

There is no setting in Azure for the frequency logins and in Adobe console, it's set to 14 days.

Is anyone using Adobe Acrobat with Azure SSO and not having to login everyday? If so, how did you set it up?

Thanks

S_S · Answer

Hi @arshad_1222,

Hope you are doing well. Sorry for the trouble.

You might want to try a few steps which can help here:

Azure AD Conditional Access policies might be affecting how long users stay signed in. Some policies enforce more frequent re-authentication (e.g., after a specific period, when accessing sensitive applications, or after a change in device or location). To check for this:

Go to Azure AD > Security > Conditional Access.
Review any policies targeting Adobe apps or any policy that might require frequent re-authentication.
If you have policies enforcing sign-in frequency, adjust the settings to extend the session duration.
More info about this is available here: https://adobe.ly/4c2oPF4

Azure AD has settings that govern how long the tokens (used for authentication) remain valid. These settings might be influencing your sign-in frequency.

Check the Sign-in Frequency setting under Azure AD > Security > Authentication methods > Token lifetimes.
More info here: https://adobe.ly/4lasBR9

Hope this helps.

Regards,
Souvik.

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