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adobe acrobat cannot open in protected mode due to an incompatibility with your system configuration

New Here ,
Jun 15, 2023 Jun 15, 2023

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I tried some guides online but still cant fix this, can someone tell me how to fix this in details?
I have tried
- re install
- Repair instalation

TOPICS
Edit and convert PDFs , General troubleshooting , How to , PDF , Standards and accessibility

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Adobe Employee ,
Jun 15, 2023 Jun 15, 2023

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Hi @Grinbit 

 

Sorry to hear about the trouble caused.

Does Acrobat open even for a couple of seconds or crash immediately? If you can launch it, then, 

  • Navigate to Reader>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Startup" and "Enhanced Security">OK>Reboot Reader [Windows only]

Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting.  

 

  • If you have any antivirus installed, then disable it for a while.

If nothing works, then, 

  • Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat Reader installer from here:

https://get.adobe.com/reader/enterprise/

 

Thanks,

Akanchha

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